Clinical Operations Manager - Imaging Services

Riverside Healthcare • Kankakee, IL

16d • $37 - $49

About The Position

The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Center’s imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging clinical and non-clinical supervisors and clinical support staff, manages departmental operations, and drives excellence in performance, quality, and service delivery across all imaging modalities. This leader will also provide technical or administrative support as needed—maintaining active engagement in imaging operations to ensure seamless workflow, adherence to regulatory standards, and excellence in patient care. The Clinical Operations Manager works collaboratively with radiologists, technologists, nurses, physicians, and administrative leaders to achieve departmental and organizational goals. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: Compensation Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift differential, on-call Opportunity for annual increases based on performance Benefits - .5 to 1.0 FTE Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Benefits - .001 to .49 FTE: Paid Leave Hours accrued as you work

Requirements

• Minimum of 3 years of progressive experience in imaging or clinical operations, with at least 1 year in a leadership or supervisory role.
• Experience managing imaging operations, scheduling, staffing, and quality/performance metrics.
• Strong understanding of regulatory standards and compliance requirements for diagnostic imaging.
• Licensed Registered Radiologic Technologist (ARRT) or Registered Nurse (RN) in the State of Illinois, in good standing.
• Bachelor’s degree in Radiologic Sciences, Nursing, Healthcare Administration, or a related field.

Nice To Haves

• Experience with EPIC/EMR systems.
• Background in multiple imaging modalities or ambulatory/outpatient imaging centers.
• Master’s degree in Healthcare Administration, Business Administration, or related field.
• Professional certification in leadership or imaging administration (e.g., CRA, CNML, or NE-BC).

Responsibilities

• Ensure the delivery of safe, effective, and compassionate imaging care across all modalities (e.g., radiography, CT, MRI, ultrasound, mammography, nuclear medicine).
• Provide technical or administrative support as needed, such as assisting with patient coordination or patient or staff satisfaction follow up.
• Monitor and evaluate the quality of imaging services through audit, observation, and review of documentation, ensuring adherence to professional and regulatory standards.
• Maintain compliance with all applicable laws and regulations, including those set forth by CMS, IDPH, DNV, ACR, and HIPAA.
• Identify risks to patient safety, quality, or operational efficiency, and develop corrective or preventive action plans.
• Oversee competency validation, training, and continuing education for technologists and support staff.
• Collaborate with other clinical departments to support coordinated patient care and optimize scheduling and throughput.
• Provide leadership and oversight of imaging operations, ensuring efficient workflows, appropriate staffing, and optimal patient experience.
• Manage staffing models, scheduling, budgets, and productivity metrics to meet department and organizational objectives.
• Oversee imaging equipment, ensuring maintenance, calibration, and regulatory compliance with safety standards.
• Partner with biomedical engineering and facilities teams to coordinate equipment service and replacement planning.
• Support front-end processes including patient scheduling, registration, and timely reporting and documentation to optimize patient flow and satisfaction.
• Collaborate with leadership to drive service line growth, technology advancement, and process improvement initiatives.
• Recruit, train, and mentor imaging and clinical support staff, fostering a culture of collaboration, accountability, and professional growth.
• Conduct regular team meetings to communicate updates, review safety and performance metrics, and recognize achievements.
• Partner with Human Resources on employee development, performance evaluations, and disciplinary processes as needed.
• Promote interdisciplinary teamwork between imaging, nursing, and specialty areas to enhance patient outcomes and operational success.
• Cultivate positive relationships with radiologists, referring providers, and interdisciplinary clinical teams.
• Facilitate open communication and problem-solving to enhance service delivery and patient satisfaction.
• Represent Imaging Services in alignment with Riverside’s mission, values, and commitment to patient-centered care.
• Monitor and analyze operational, financial, and quality indicators to identify areas for improvement and implement corrective actions.
• Maintain policies and procedures in accordance with accreditation standards, evidence-based practices, and hospital guidelines.
• Lead or participate in quality improvement initiatives, committees, and audits.
• Ensure departmental readiness for inspections, audits, and accreditation surveys (ACR, DNV, IDPH, or other applicable bodies).

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager