Clinical Operations Manager

Yale University•New Haven, CT

58d•$68,000 - $120,500•Hybrid

About The Position

Under the direction of theâ¯Associate Director, the Clinical Operations Managerâ¯will manage,â¯oversee,â¯and coordinateâ¯specific and ongoing department clinical operations initiatives.â¯The Operations Manager will support the development and execution of strategic initiatives to enhance business processes, including conducting analyses and providing insights on workflow optimization and operational improvements. The Operations Manager will manage clinical operations staff and will collaborate with the senior leadership team and other key department and University stakeholders, ensuring the alignment of people, processes, and technology to enhance operational efficiency and support strategic objectives. Overview Ensures that faculty, students, and staff receive high-quality administrative support compliant with University policies and procedures. Manages financial and administrative services to advance the unit's mission. Tasks include developing and maintaining budgets, assessing operational challenges, implementing solutions, and serving as a liaison between unit needs and service providers. Responsibilities also include oversight of financial transactions, staff training, and coordination of facilities and security issues. This role involves significant collaboration and communication across various stakeholders to ensure operational efficiency and support strategic projects and ongoing improvements.

Requirements

Degree in Business Administration, Information Systems, Healthcare Administration, or a related field required.
Minimum 8-10+ years of progressive experience in business systems analysis, process improvement, and strategic project management.
Demonstrated experience in executive-level project leadership, business transformation, and enterprise-wide initiatives.

Nice To Haves

Certification in Project Management (PMP), Lean Six Sigma, or Business Process Management (BPM) highly desirable.
Experience with formal business process improvement, project management, and business methodology knowledge.
Demonstrated ability to manage multiple projects simultaneously. Flexible and adaptable to change.
High level analytical and quantitative skills. Strong computer/systems skills and high level of knowledge and experience using MS Excel.
Strong organizational and interpersonal skills with strong communication skills. Demonstrated problem- solving skills and ability to listen and make decisions in a timely way. Demonstrated ability to prepare and present reports on complex clinical operations data information.
Demonstrated ability to work independently. Demonstrated ability to prioritize multiple tasks and meet strict deadlines.
Bachelor's degree and minimum three years of related experience including demonstrated leadership, project management and/or supervisory experience; or equivalent combination of education and related experience. Thorough working knowledge of accounting, financial reporting and analysis, preferred: fund accounting. Experience preparing budgets, forecasts and financial plans; experience integrating multiple pieces of financial information to identify themes, trends, and issues. Demonstrated experience in managing relationships and influencing outcomes. Demonstrated creativity and effectiveness in a complex organization.

Responsibilities

Serves as a strategic partner to the executive leadership and department stakeholders to influence clinical operations process improvements.
Manage clinical operations including the expansion of the Pain program and the integration of physicians and CRNAs to YM from delivery network hospitals.
Manage Locum provider agreements including contract management, invoicing, payments and scheduling.
Develops business cases to support project prioritization and resource allocation.
Acts as liaison between operational teams, IT, and administration, ensuring alignment of people, processes, and technology.
Develops process workflow models, standard operating procedures, and business requirements for clinic operations.
Supports leadership team with managing projects in the department, including oversight of planning, conduct and documentation of regular meetings to ensure communication among and between leadership and external stakeholders.
Supervises activities of Operations team support staff.
Responsible for staff performance management and evaluation and for workforce planning.
Administrative Services Manager: Provides efficient and effective delivery and integration of all administrative services (academic, financial, research and/or clinical) for which (s)he is accountable . Serves as the unit's point of contact to/from service providers (e.g. Facilities, HR, IT, Procurement, Student Services and Faculty Affairs), ensuring that providers are apprised of unit needs and relevant information, and taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues or concerns related to administrative and operational services to the LA.
Financial Analyst and Manager: Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit's financial resources, e.g. performance against budget. Recommends adjustments and takes action as appropriate. Oversees daily financial monitoring and authorizes transactions per policy. Provides support to unit's Dean/Director/Chair for financial inquiries. Identifies available financial resources (current/future), and recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets, including gathering historical information, providing analysis and quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA.
Risk Manager: Implements and maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale's assets, resources, information and reputation. Identifies, communicates, and addresses issues/concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, polices, procedures and Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate.
University Citizen: Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and/or University level. Creates opportunities to enhance the image and value of the unit. Shares knowledge and best practices with others.
Talent Manager and Developer: Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit.
Strategic Resource: Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short-term and long-term goals and identifies any factors that may impact the unit's ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available for the unit to achieve its goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA.