Manager, Clinical Operations

Oscar Health • Tempe, AZ

2d • Hybrid

About The Position

You will oversee the day to day operations of a virtual clinical practice. You will be responsible for managing medical assistants, administrative assistants, and workforce management analysts to ensure efficient workflow, exceptional patient experience, and reliable provider support. You should be process driven, people focused and thrive in a fast paced, technology enabled care environment. You will report into the Director, Clinical Operations.

Requirements

• 4+ years of experience in healthcare operations, clinical administration, or similar environment
• Prior leadership experience managing clinical or administrative staff
• Strong understanding of clinical workflows, virtual care operations, and scheduling/workforce management practices.
• Proficiency with virtual care platforms, EHRs, and operational tools

Nice To Haves

• Experience in Virtual Primary Care, Urgent Care or telehealth environments
• Experience leading multi-disciplinary teams (Medical Assistants, Admin Assistants, Workforce Management)

Responsibilities

• Lead day to day operations of a virtual clinical practice, overseeing medical assistants, administrative assistants, and workforce management analysts.
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI’s.
• Provide direct supervision, coaching, and performance management for all assigned team members.
• Partner with workforce analysts to forecast volumes, optimize staffing models, and ensure adherence to schedule productivity targets.
• Monitor operational dashboards and queue performance; identify trends and implement process improvements.
• Serve as the operational point of contact between clinical support teams, providers and clinical leadership.
• Support onboarding, training and ongoing competency development of staff.
• Collaborate with cross-functional teams such as provider operations, licensing/credentialing, and quality to ensure seamless clinic operations.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Benefits

• employee benefits
• participation in Oscar's unlimited vacation program
• annual performance bonuses
• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees