Clinical Operations Lead

Qualified Health•Palo Alto, CA

36d•$200,000 - $225,000•Hybrid

About The Position

Qualified Health is seeking a Clinical Operations Lead to bridge deep clinical operations expertise with cutting-edge GenAI product development. You'll transform how health systems operate by building AI-powered workflows that solve real operational challenges in areas like OR scheduling, capacity optimization, referral management, and patient flow. This role combines hands-on domain knowledge with product ownership, working directly with engineering and design teams to ship solutions that meaningfully improve healthcare delivery.

Requirements

Minimum of 4 years of hands-on experience in clinical operations within healthcare delivery settings (hospital systems, health networks, or similar environments) OR Minimum of 2 years of clinical operations experience combined with an MD degree
Deep understanding of clinical operations workflows such as OR scheduling, capacity management, patient flow, referral management, hospital transfers, surgical readiness, or imaging utilization
Track record of identifying operational inefficiencies and implementing process improvements in healthcare settings
Strong analytical and problem-solving skills with ability to break down complex operational challenges
Excellent communication skills - ability to work effectively with clinical teams, operations staff, and technical engineering teams
Comfort with ambiguity and ability to move quickly in a fast-paced startup environment
Self-starter who can work independently and drive projects to completion
Customer-focused mindset with commitment to building products that solve real operational problems Able to work onsite in Palo Alto 3 days/week

Nice To Haves

Medical degree (MD or DO) - residency completion is a significant plus
Background in Value-Based Care and/or Managed Care
Prior product management experience, particularly in healthcare technology or B2B SaaS
Experience with AI/ML technologies or healthcare IT solutions
Familiarity with healthcare data systems (EHR, scheduling systems, capacity management tools)

Responsibilities

Own and build GenAI-powered workflows focused on clinical operations challenges, such as OR scheduling, capacity utilization, hospital transfers, referral management, and patient flow optimization
Lead discovery and requirements gathering through stakeholder interviews, workflow analysis, and identifying high-value automation opportunities
Provide clinical evaluation and validation to ensure product accuracy and clinical appropriateness
Collaborate with engineering, design, and customer success teams to translate operational challenges into product requirements
Partner with health system clients to understand pain points, validate direction, and ensure successful implementations
Define success metrics and use data to drive product iterations
Navigate healthcare compliance requirements (HIPAA, clinical safety standards)