Lead, Clinical Provider Operations & Care Services

Homebase Medical•California, MO

17d

About The Position

Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls – enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home. We offer an array of medical and chronic care services and we’re backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years. The Lead, Clinical Provider Operations & Care Services is the operational and clinical leader for Homebase’s APP provider workforce. This leader owns the full provider lifecycle, ensuring clinicians are recruited, trained, equipped, and consistently delivering high-quality, protocol-driven care across all service lines (AWV, TOC, COC, palliative). The role is central to provider enablement: enforcing clinical standards, optimizing provider workflows, driving productivity and quality, and partnering cross-functionally with the Patient Engagement Center (PEC), Clinical Support Services, and Quality. This lead focuses exclusively on APP field providers, while collaborating closely with the Lead, Clinical Support & Care Services, who oversees RN/ancillary care coordination teams.

Requirements

5+ years of experience leading clinical providers in home-based, primary care, geriatric, or complex care settings.
Proven track record implementing clinical protocols and driving provider performance

Responsibilities

Provider Workforce Management (30%): Lead recruitment and selection of NP/APP field clinicians. Oversee onboarding, clinical ramp-up, field readiness, and competency validation. Conduct ongoing provider training, coaching, and performance management. Monitor provider experience, retention, and satisfaction. Manage performance remediation and support career development pathways.
Care Model & Clinical Program Implementation (30%): Train providers in protocol-driven workflows for AWV, TOC, COC, palliative, and high-acuity models. Implement updates to clinical protocols, documentation standards, and clinical technology tools. Partner with Clinical Operations Lead to test and refine new care models. Identify provider-level barriers to care model fidelity and execute corrective actions. Lead clinical operations projects that improve provider efficiency and field logistics.
Clinical Analytics & Reporting (20%): Maintain dashboards for provider productivity, routing efficiency, quality measures, and compliance. Analyze clinical outcomes by provider and service line to identify patterns and opportunities. Produce reporting for RBE relationships in collaboration with Clinical Ops & Analytics. Benchmark performance across pods, regions, and provider cohorts.
Clinical Field Operations Enablement (20%): Partner with PEC to ensure accurate schedules, efficient routing, and proper service-line allocation for providers. Identify and resolve operational issues affecting provider field performance (equipment, supplies, documentation tools). Work with the Manager of Clinical Support & Care Services to ensure closed-loop execution of care plans and follow-up workflows. Communicate provider availability, route changes, and clinical constraints to PEC and Clinical Support teams. Ensure providers have the tools, resources, and support infrastructure needed to operate at top of license.
Cross-Functional Integration: PEC (Scheduling): Ensure provider availability, routing, and productivity are aligned with capacity planning and service-line priorities.
Clinical Support Services: Coordinate handoffs, care plan follow-up, transitions management, and resource navigation workflows.
Quality: Review findings, address clinical quality gaps, and enhance documentation compliance.
Growth/Customer Relationships: Provide provider-facing data on value metrics, outcomes, and customer-specific clinical performance.
Support the implementation and adoption of AI-enabled tools such as intelligent call routing, conversational AI, and self-service member options.
Foster a positive, collaborative, and high-performance team culture.