Clinical Manager

GATEWAY CSB PEO LLC•Savannah, GA

1d•Onsite

About The Position

Under general supervision, the Clinical Manager guides, coordinates, and evaluates the delivery of behavioral health and addictive disease services in the Effingham Outpatient Clinic. This position provides clinical supervision, training, and feedback to program counselors and care managers, and assists assigned locations with clinical issues. Key responsibilities include developing long and short-term goals, participating in strategic and operational planning, and monitoring the effectiveness of services and programs in collaboration with Clinic Practice Managers. The Clinical Manager plans, organizes, and guides the clinical work of staff to ensure continuous active treatment, sets priorities, and implements objectives to address behavioral health problems through supervision. The role also involves overseeing clinical supervision for S/T and intern staff, managing staffing and referral processes, providing clinical consultation, reviewing data reports, and overseeing crisis intervention, including direct care when needed. The manager is responsible for coaching staff on clinical issues, ensuring appropriate clinical coverage, reporting ongoing clinical issues to the Clinical Director, and evaluating employees at scheduled intervals with constructive feedback. Furthermore, the Clinical Manager motivates, coaches, and mentors staff to improve work quality and quantity, provides training and development opportunities, and ensures adherence to all agency rules, regulations, policies, and guidelines. This includes attending job-related trainings, following departmental protocols for work schedules and leave requests, maintaining a professional appearance, and observing agency policies on health, safety, security, and sanitation.

Requirements

Master's degree with license
At least 2 year supervisory experience in a behavioral health environment
Valid GA driver's license
Knowledge of access to treatment timeliness (refer to KPI standards for CCP)
Knowledge of outcomes being achieved through collaboration with data provided by Practice Managers
Knowledge of agency confidentiality policies
Knowledge of recovery focused concepts and implementation into clinical care and clinical supervision
Knowledge of DBHDD provider service guidelines and changes as needed
Knowledge of principles of supervision, training, leadership and performance evaluation
Ability to prioritize time and resources among primary projects of responsibilities
Ability to develop service plans according to policy and procedures
Ability to remain solution focused in every situation
Ability to teach and provide clinical leadership to other clinical staff and programs
Ability to adapt to changing environments

Responsibilities

Develop long and short-term goals for the behavioral health counselors and care managers
Participates in the agency’s strategic and operational planning
Supervise and evaluate the performance of counselors, care managers and certified peer specialists
Maintain awareness of advances in behavioral health, to include evidenced based and best practices
Monitor and evaluate the effectiveness of services and programs in collaboration with Clinic Practice Managers
Plan, organize, and guide the clinical work of the clinic staff to provide continuous active treatment to the individuals served
Set priorities and implement goals and objectives to meet or resolve identified behavioral health problems through supervision
Provide and oversee clinical supervision of all S/T and intern staff
Oversee appropriate staffing processes and work with referral processes
Provide clinical consultation (case study) with all counselors
Review all data reports impacting clinical work flow and services provided
Oversee crisis intervention in the clinics, providing direct care where needed
Provide coaching and supervision as needed for any clinical issues arising with staff
Ensure appropriate clinical coverage for services provided daily
All ongoing clinical issues that cannot be addressed daily to be reported to the Clinical Director for any needed action/changes
Evaluate employees at scheduled intervals, obtain and consider all relevant information in evaluations and support staff by giving praise and constructive criticism
Motivate, coach and mentor staff to improve quantity and quality of work performed and provide training and development opportunities as appropriate
Perform work according to all rules, regulations, policies and guidelines of the agency
Attend seminars, conferences and job related trainings
Follow agency policy and departmental protocol regarding work schedule, calling in when arriving late or when absent, break and lunch periods and observing provisions of Fair Labor Standards Act
Submit leave requests in advance (according to departmental protocol) for annual leave, personal leave, and foreseen sick leave
Submit leave requests for unforeseen or emergency sick or personal leave immediately upon return to work and provide documentation for use of leave, as required
Present a neat and clean appearance. Wear clothing suitable to job and environment based on clientele served.
Observe agency policies on health, safety, security and sanitation; notify supervisor of circumstances or situations that present health hazards
Does not use or knowingly permit others to use agency property for personal business
Clearly establishes and communicates goals and accountabilities
Monitors and evaluates performance
Provides effective feedback and coaching
Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles
Develops innovative approaches to address problems and drive continuous improvement in programs and processes
Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met
Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement
Recognizes contributions and celebrates accomplishments