Clinical Manager of Nutrition and Patient Services

Hospital Housekeeping Systems•Washington, DC

37d•$80,000 - $85,000

About The Position

We’re looking for a friendly, compassionate, leader to join our culinary team! Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes pride in delivering quality service every time. The Clinical Manager of Nutrition and Patient Services oversees comprehensive nutrition care for inpatients and outpatients while leading a patient ambassador team to ensure exceptional dining quality, service, safety, and satisfaction. This hybrid role combines clinical nutrition expertise with operational leadership to create, implement, and monitor nutritional programs while fostering a team environment that delivers quality service and supports the healing process. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, nutrition services, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Important to Know Attendance is an essential function of this position Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place Veterans and candidates with military experience are encouraged to apply HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion

Requirements

Registered Dietitian with Commission of Dietetic Registration
Licensed Dietitian as required per state regulations
Bachelor's or Master's degree in Nutrition & Dietetics or related field
2-4 years of applicable clinical nutrition work experience preferred and/or certification in area of specialty
Previous leadership or supervisory experience preferred
Knowledge of regulatory standards and accreditation requirements
Computer experience with word processing, spreadsheets, and various software
Ability to conduct self in a positive, professional manner
Adherence to facility policies and procedures, including confidentiality and patient/resident rights policies
Ability to interact effectively with individuals of all backgrounds
Excellent written, spoken, and non-verbal communication skills
Service-oriented mentality with a focus on exceeding expectations
Maintain a positive and professional demeanor in accordance with facility behavioral expectations
Strong ability to lead, motivate, and develop team members
Self-motivated with the ability to effectively prioritize projects and needs
Willingness to provide support where needed to achieve outcomes
Demonstrate integrity, respect, and discretion in all business dealings
Strong attention to detail and ability to manage multiple responsibilities effectively

Responsibilities

Complete nutritional assessments and follow-ups for patients/residents with increased nutritional needs in accordance with facility policies
Document assessment of nutritional goals, interventions, and changes in status in the medical record
Manage physician's orders for regular and therapeutic diets and supplements
Attend patient/resident rounds on assigned floors and communicate changes in nutritional status to nursing and physicians
Review and approve menus, formularies, substitutions, and changes to ensure compliance with therapeutic requirements
Create, implement, train, and monitor nutritional programs related to areas of specialty to meet accreditation and regulatory requirements
Maintain clinical nutrition policies to support regulatory compliance
Collaborate with department, facility, and company leadership to achieve operational and clinical goals
Attend patient rounds on assigned floors
Partner with nursing and other facility staff to optimize patient care
Monitor inventory and ensure appropriate stock levels for patient care delivery
Manage and control resources and materials to ensure the quality and adequacy of supplies
Oversee patient menus, tray mats, tents, napkins, satisfaction surveys, and nutritional supplements
Develop and monitor evaluation processes for patient satisfaction
Coordinate and evaluate patient dining service standards to ensure satisfaction with meals and nourishment
Initiate action to correct any problems that arise and ensure processes are followed
Implement performance improvement initiatives within trouble areas
Implement, manage, and maintain the patient ambassador program for high-quality service delivery
Lead and manage team member recruiting, hiring, training, and development for patient ambassador staff
Conduct annual staff evaluations according to procedures and within the expected time frame
Maintain and enforce disciplinary policy and follow through on procedures
Complete work schedules to ensure adequate coverage for all department functions
Provide leadership that supports a team environment fostering morale, passion, quality, and respect
Perform daily inspections and assessments of dining operations and coach team members
Develop training tools for nutrition services staff
Provide nutrition education to patients, residents, and their family members on nutritional needs and special diets
Educate staff, nursing, dietary employees, and other facility personnel on issues regarding special diets, formulas, and nutritional requirements
Participate in patient/resident satisfaction programs related to culinary and nutrition services
Take action and provide excellent customer service to correct any issues that occur
Implement and maintain ambassador programs to enhance patient experience