Clinical Manager, Enterprise Support

Ingenovis Health

About The Position

This individual supports all IGV nursing and allied brands, working with Health Care Providers, Client Facilities and Vendor Partners as well as internal IGV departments. The individual ensures needs and expectations for all parties are met or exceeded from a clinical perspective. To support our fast-paced, project-based business model, flexible/extended hours and travel may be required.

Requirements

Current RN license with minimum of 3 years RN experience in acute care setting, BSN preferred
Leadership experience in healthcare setting or equivalent leadership in Staffing Industry - strongly preferred
Strong understanding of hospital operations
Clinical knowledge of an array of nursing and allied professionals
Excellent verbal and written communication skills, with strong attention to detail
Must have high level of interpersonal skills to handle sensitive and confidential situations
Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
Good organizational skills and time management skills are necessary.
Strong decision-making skills with ability to function in a team environment
Work extended hours, maintain a flexible schedule during strike or project events, and travel as required
The ability to maintain a calm and professional demeanor during high stress situations.
Ability to use sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
Ability to use manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
Ability to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing
Ability to lift up to 15 pounds at times

Responsibilities

Maintain broad knowledge of managing acute care facilities and basic understanding of different specialties within the acute care setting
Create relationships with healthcare leaders in our client facilities, as well as, our associate vendors
Work closely with Sales, ITO, and Client Services for our travel brands, represents the Clinical perspective for our direct or MSP client relationship management
Work in collaboration with USN sales and operations leaders to consult clients during strike preparation and throughout a work stoppage.
Responsible for clinical aspect of client calls and project in general; relaying all details, and specific clinical expertise that must be sourced for the client to USN’s recruitment, operations, and clinical teams
Travel as needed for sales/consultation meetings for ITO, our TNA and PS brands, as well as for strike clients, to include during and throughout the actual strike event
Provide onsite clinical management of USN’s traveler/replacement workers during the work stoppage
Conduct detailed clinical interviews with client facilities for ITO, TNA & PS brands, and USN, as needed, obtaining unit-specific qualifications and requirements that our travelers and replacement workers will be interviewed against.
Advise and consult with Recruitment, Client Services and Credentialing teams to facilitate appropriate placement of travelers and replacement workers to our client facility orders; provide internal training as needed
Review and interview submitted candidates evaluating clinical competency and selection based on client defined specialties.
Participate in Quality Assurance Committee discussions regarding disciplinary action for field employees related to clinical or professional conduct infractions
Implement appropriate traveler management measures, related to professional conduct or professional practice infraction, consistent with company policy and sound clinical judgment.
Make traveler placement eligibility decisions in accordance with company guidelines – review background checks, non-negative drug screens, prior discipline on professional licenses or other regulatory bodies.
Works closely with cross functional teams to ensure the needs of the organization, the client, and the traveler are managed appropriately.
Provide support for legal, Joint Commission or other regulatory body audits, as needed
Work closely with IGV marketing team; provide content for traveler newsletter or other and initiatives
Performs additional duties as requested by management