Clinical Manager - Crisis Services

Aurora Mental Health & Recovery•Aurora, CO

56d•$79,810 - $142,355•Onsite

About The Position

Aurora Mental Health & Recovery (AMHR) is building a bold new future in behavioral health and substance abuse services with the upcoming launch of our state-of-the-art Potomac Pavilion, opening in early 2026, and we’re hiring the leadership team that will bring this vision to life. This is an exciting opportunity to join us at the ground level as we unify several essential crisis and substance use programs under one roof, including our 24/7 Detox (Withdrawal Management) Unit, 16-bed inpatient Crisis Stabilization Unit (CSU), Crisis Walk-In Center (WIC), and Medication-Assisted Treatment (MAT) for opioid and alcohol use disorders. The new Clinical Director of Crisis and Recovery Services will lead this transformative model, overseeing both acute and substance use programs, with key leadership roles open for Clinical Managers across Detox, CSU, and WIC. Be part of something extraordinary—where innovation, community impact, and leadership converge to redefine recovery and crisis care. About the role. We are seeking a dynamic and experienced Clinical Manager to co-lead our Crisis Services Program, comprised of a Walk-In Crisis Center (WIC) and Crisis Stabilization Unit (CSU), a key component of Colorado’s statewide crisis services initiative and contracted through Signal Behavioral Health. The WIC provides immediate assessment, intervention, disposition, and referral services for individuals of all ages experiencing a self-defined mental health crisis and the CSU serves both voluntary and involuntary clients with a qualifying mental health diagnosis and offers a full range of services including medication evaluation and administration, individual, group, and family therapy, case management, and coordinated discharge planning with referrals to outpatient or higher levels of care. The Clinical Manager will oversee day-to-day operations, clinical staff supervision, and coordination of referrals to both outpatient and higher levels of care, including inpatient and CSU services. This role requires a strong leader with crisis management and supervisory experience, working knowledge of M1 procedures, and a hands-on approach to supporting staff in a fast-paced, team-based environment. The ideal candidate is organized, adaptable, and committed to compassionate, client-centered care. Schedule. This is a full-time, onsite/in-person position based at our 24/7 Walk-In Crisis Center and will co-lead the Crisis program with responsibilities split between the front half (Sunday-Wednesday) and the back half (Wednesday-Saturday) of the week, utilizing a 4x10 schedule (day shift). Both sides of the week are currently available to choose from.

Requirements

Master's or Doctoral degree in a license-eligible field.
Licensure: Current Colorado licensure required: Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Psychologist (PhD or PsyD). Licensure from another state is acceptable if the candidate is in the process of obtaining Colorado licensure and will receive it within 30 days of hire.
Three years of experience working with the population served by the clinical area of responsibility, including administrative experience in a behavioral health setting.
Excellent knowledge of theoretical issues related to clinical treatment.
Treatment philosophy consistent with the organization's goals.
Excellent management and communication skills.
Trained and experienced in screening, assessment and treatment of mental health and substance abuse concerns.
Required Vaccination and TB Test.

Responsibilities

Lead employees, maintain team focus and direction.
Hire, provide performance feedback and coaching, and fire employees in accordance with organizational guidance.
Monitor work schedules and receive and approve requests for time off based on work volumes and staffing schedules.
Communicate with external stakeholders related to team accountability.
Cascade information from sr. leadership to lower levels in alignment with the organization's strategy and goals.
Design and implement effective group and intergroup work and communication expectations.
Define and monitor group-level performance indicators.
Diagnose and resolve problems within and among work groups.
Arrange appropriate training of staff to improve clinical skills, including providing clinical supervision to therapists and other team members as appropriate.
Work cooperatively with all staff to provide a comprehensive range of services and ensure the smooth transition of clients from one service to another, including handling referrals and assignment of cases to therapist.
Handle complaints from clients and community agencies in an efficient and satisfactory manner.
Develop new services to meet unmet or underserved needs in the community.
Ensure that clinical and fiscal paperwork and online clinical records are correctly and promptly completed.
Interact with community agencies to improve services to clients and enhance the organization's image as a competent provider of mental health services and a committed and caring member of the community.
Advocate for organization's services in the community and at the state level, as appropriate.
Ensure that revenues to pay for services are documented and billable by the business office and that the funding source is known to the billing office.
Understand and adhere to budget for program.
Staff member will complete needed care coordination tasks for their assigned role.

Benefits

Health insurance: Kaiser
Dental, vision, and flexible spending accounts (dependent care & health care)
Company paid basic life and AD&D insurance
Long-term disability coverage
403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
Employee Assistance Program
Voluntary term life insurance
Short term disability
Eligible for benefit if working 30 hours per week or more
Loan Forgiveness
Continued learning benefit. AMHR meets the definition of Deem Status provided by DORA for LPC, LCSW, and LMFT licenses.
Access to an online database of clinical trainings to help you meet the continuing education licensure requirements, reimbursement to attend conferences based on your specialty interests and regular in-person trainings on a variety of clinical topics.