Clinical Liaison -Part-time Temporary-(Philadelphia)

Kandu, Inc.•Philadelphia, PA

9d•$35 - $42•Onsite

About The Position

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. The Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports commercial team activities by identifying and establishing relationships with referring providers and facilities, conducting IpsiHand product education, and inservice support to healthcare providers, rehabilitation teams, and patients.

Requirements

Bachelor’s degree marketing/sales
At least 4-6 yrs direct customer service experience required
2-4 years experience in a healthcare setting required
2-4 years medical device, healthcare, or digital health sales experience required
Communication skills, ability to adapt communication based on audience
Experience with health plan benefits and eligibility
Ability to adapt approach and methods to achieve results in dynamic environments
Strong comfort level with technology, including mobile apps and various smartphones
Must have reliable transportation (personal vehicle)
Committed to product knowledge and willingness to learn
Ability to present information succinctly and effectively

Nice To Haves

Certified Occupational Therapy Assistant (COTA), Licensed Occupational Therapist (OTR/L), Physical Therapist (PT/DPT) in good standing
2-4 years experience serving stroke survivors and families preferred

Responsibilities

Support commercial team activities by providing IpsiHand product education, clinical training, and in-service support to healthcare providers, rehabilitation teams, and patients.
Identify and execute on IpsiHand screening day opportunities, including outreach planning, target engagement, scheduling, completing screenings, and patient follow-up.
Conducts EEG screenings, both in person and remote.
As needed, support referral, registration, and enrollment workflows by reviewing hospital patient census, triaging appropriate referrals, and aligning with discharge planning.
As needed, conduct in-hospital and post-acute meetings with new Kandu referrals to educate patients and care partners, obtain consent and insurance information, and schedule appointments.
Provide feedback on non-enrollment trends, improvements to referral and onboarding workflows, and message testing.
Represent Kandu, Inc. at community-based outreach events, collect new leads, and communicate opportunities to leadership.
Participate in client status calls and meetings
Daily travel to partner sites is required.
Hospital credentialing is required - may include TB testing: drug testing; proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client hospital