Clinical Liaison (Philadelphia)

Kandu, Inc.•Philadelphia, PA

9d•$105,000 - $115,000

About The Position

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life. The Clinical Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports commercial team activities by identifying and establishing relationships with referring providers and facilities, conducting IpsiHand product education, and inservice support to healthcare providers, rehabilitation teams, and patients.

Requirements

At least 4-6 yrs direct customer service and patient experience required
2-4 years experience in a healthcare setting required
2-4 years medical device, healthcare, or digital health sales experience required
Communication skills, ability to adapt communication based on audience
Experience with health plan benefits and eligibility
Ability to adapt approach and methods to achieve results in dynamic environments
Strong comfort level with technology
Must have reliable transportation (personal vehicle)
Committed to product knowledge and willingness to learn
Ability to present information succinctly and effectively

Nice To Haves

Licensed Occupational Therapist (OTR/L), Physical Therapist (PT/DPT) in good standing
2-4 years experience serving stroke survivors and families preferred

Responsibilities

Identify and build trusted relationships with providers, client care team, providing regular feedback on referral, process and results, and understanding the local landscape regarding expansion partner opportunities.
Deliver presentations and conduct inservice to providers, and care team.
Educate and work with providers on IpsiHand prescription process and medical record needs.
Identify and execute on IpsiHand screening day opportunities, including outreach planning, patient engagement, scheduling, completing screenings, and patient follow-up.
Conduct EEG screenings, both in person and virtually, as requested.
Support intake process, educating patient and caregiver on the onboarding process and setting clear expectations for next steps and communication. This includes obtaining consents, insurance images, scheduling Kandu appointments (if needed) and completing additional requirements.
Provide feedback on non-enrollment trends, improvements to referral and onboarding workflows, and message testing.
Represent Kandu, Inc. at community-based outreach events, and collect and follow up with new leads.
Participate in client status calls and meetings, as assigned.
Travel to potential and partner sites, with up to 40% national travel required.
Utilize Salesforce to document all activity and monitor data and reporting to support providers, and facilities assigned.
Hospital credentialing may be required - may include TB testing: drug testing; proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by clients.