Clinical Lab Assistant I - Day Shift

Children's Hospital of Philadelphia•Philadelphia, PA

2d•$21 - $26

About The Position

Under the general supervision of the lab leadership: process laboratory specimens, data entry, and specimen transport as ordered by the respective clinicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.

Requirements

High School Diploma / GED - Required
Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security (Required proficiency)
Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows (Required proficiency)
Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgement and decision making, service orientation, social perceptiveness. (Required proficiency)
Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility (Required proficiency)

Nice To Haves

Scientific Laboratory - Preferred
Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred

Responsibilities

Central Lab Services - Specimen Processing
Assess specimen requirements and specimen integrity
Triage, accession, process, and deliver specimens following established procedures
Perform waived testing
Prepare and distribute specialized collection containers
Exhaust all options problem-solving to avoid re-collection when possible
Store specimens according to laboratory-specific storage directives as needed
Customer Service Face-to-face
Guided by CHOP ICARE Values and Service Standards
Interfacing with patients, laboratory staff, medical staff, medical courier, and vendors
Provide a patient-centric collaborative experience
Diffuse anger or frustration, aim to provide solutions
Answer questions and provide support
Proper phone etiquette following established procedures
Ensure a warm tone of voice
Diffuse anger or frustration, aim to provide solutions
Call critical lab values to clinician
Equipment maintenance
Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers, glassware)
Inventory Blood product inventory ordering
Restocking supplies
Assists in monitoring of inventory control
Limited messenger service as required
Promptly delivers specimens or paperwork throughout the health care campus as required.
Promptly activates and executes the pneumatic tube downtime procedures as required
Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
Scheduling
Must be flexible in scheduling and cooperation in performing all assigned tasks
Responsible for working rotating on-call, weekends, and holidays when required
Performs other duties as assigned by the Lab leadership team