About The Position
Join us at Ethica Corporate Office – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES Partner with the Project Management Office (PMO) to support CIS projects, including readiness activities, go-live preparation, and post-go-live stabilization. Assist with implementation support for CIS initiatives by coordinating tasks, tracking issues, and escalating risks as needed. Collaborate with Learning & Development to develop, update, and maintain job aids, quick reference guides, and knowledge articles for CIS-supported technologies. Support change management and user adoption efforts by reinforcing new workflows, assisting users during go-live, and providing frontline guidance. Assist with communications related to CIS initiatives, including announcements, reminders, go-live messaging, and post-implementation updates. Track adoption metrics such as training participation, attendance, completion, basic utilization indicators, and user feedback. Collect, document, and communicate user feedback, workflow challenges, and adoption barriers to CIS leadership. Serve as a liaison between frontline users, CIS leadership, and project teams during implementation and stabilization phases. Support continuous optimization efforts by identifying trends, recurring issues, and opportunities for improvement. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. Performs other duties as necessary to ensure the success of the System. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. Performs other duties as necessary to ensure the success of the System.
Requirements
- Working knowledge of clinical systems, healthcare workflows, and technology adoption principles
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Effective written and verbal communication skills
- Ability to support change management and user adoption initiatives
- Strong problem-solving skills and attention to detail
- Associate degree, technical diploma, or certificate in Informatics, Health Information Technology, Information Systems, Healthcare Administration, Education, Business, or a related field
- Entry-level position; 0–2 years of experience supporting technology, clinical systems, training, customer support, or operational workflows preferred but not required
- Demonstrated interest in healthcare technology, clinical workflows, training, or user support, with the ability to learn new systems and processes quickly
Nice To Haves
- Experience supporting technology implementations, training, project management, or user support strongly preferred
Responsibilities
- Partner with the Project Management Office (PMO) to support CIS projects, including readiness activities, go-live preparation, and post-go-live stabilization.
- Assist with implementation support for CIS initiatives by coordinating tasks, tracking issues, and escalating risks as needed.
- Collaborate with Learning & Development to develop, update, and maintain job aids, quick reference guides, and knowledge articles for CIS-supported technologies.
- Support change management and user adoption efforts by reinforcing new workflows, assisting users during go-live, and providing frontline guidance.
- Assist with communications related to CIS initiatives, including announcements, reminders, go-live messaging, and post-implementation updates.
- Track adoption metrics such as training participation, attendance, completion, basic utilization indicators, and user feedback.
- Collect, document, and communicate user feedback, workflow challenges, and adoption barriers to CIS leadership.
- Serve as a liaison between frontline users, CIS leadership, and project teams during implementation and stabilization phases.
- Support continuous optimization efforts by identifying trends, recurring issues, and opportunities for improvement.
- Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
- Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
- Performs other duties as necessary to ensure the success of the System.
- Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
- Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
- Performs other duties as necessary to ensure the success of the System.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
