Clinical Informatics Specialist

GraceMed Health Clinic•Wichita, KS

43d•Hybrid

About The Position

This position will serve as a key liaison between clinical, operational, and technical teams to ensure optimal use of the electronic health record (EHR) system, with a focus on eClinicalWorks (eCW) and the Healow patient portal. This role is responsible for designing, implementing, training, and optimizing workflows within eCW and Healow to improve patient care, strengthen patient engagement, ensure regulatory compliance, and support data-driven decision-making.

Requirements

Bachelor's degree in Health Informatics, Nursing, Public Health, IT, or related field (or equivalent experience).
Minimum 2 years of hands-on experience with an EMR (electronic medical record) with a strong preference for eClinicalWorks (eCW). Healow experience is also preferred.
Strong understanding of clinical workflows and patient engagement strategies in ambulatory or FQHC settings.
Demonstrated experience in EHR/portal training, optimization, and report building.
Experience with HRSA compliance, UDS reporting, and quality program data (e.g., HEDIS, PCMH, Meaningful Use).
Familiarity with SQL, data analytics tools, or healthcare interoperability standards.
Prior experience in an FQHC, community health center, or multi-site ambulatory practice.
Problem-solving and analytical thinking.
Strong attention to detail and accuracy.
Ability to work collaboratively with multidisciplinary teams.
Effective patient and staff training skills.
Commitment to patient-centered care and health equity.
Able to function independently and document meticulously.
Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
Must display good verbal and written communication skills and be able to professionally receive and follow oral instructions.
Able to handle stressful situations.

Responsibilities

Serve as the subject matter expert for eClinicalWorks (eCW) and the Healow patient portal.
Manage Healow setup, configuration, and ongoing optimization to enhance patient engagement and satisfaction.
Train staff and patients on Healow functionality (secure messaging, appointment scheduling, prescription refills, telehealth visits, etc.).
Develop workflows that integrate Healow into clinical operations, ensuring providers and staff use the portal effectively.
Collaborate with providers, nurses, and staff to optimize EHR and portal documentation, templates, and communication tools.
Assist with EHR/portal upgrades, patches, and new feature rollouts.
Monitor portal usage and analytics to identify opportunities for improved adoption and access.
Support compliance with HRSA, UDS, and other reporting requirements for Federally Qualified Health Centers (FQHCs).
Troubleshoot Healow and EHR-related issues, coordinating resolution with internal IT teams and eCW support.
Assist in integrating clinical decision support tools, population health initiatives, and interoperability projects.