Clinical Informatics Specialist

SynaptiCure Inc.•Washington, DC

24d•Remote

About The Position

Synapticure is seeking an experienced and technically adept Clinical Informatics Specialist to serve as the vital bridge between our clinical teams and our technology infrastructureâincluding our EHR, data warehouse, and product platform. This role plays a central part in improving provider efficiency, ensuring documentation compliance, and optimizing clinical workflows across our multi-state telehealth neurology practice. Reporting to the VP of Clinical Operations, the Clinical Informatics Specialist will translate clinical needs into actionable technical requirements and deploy practical solutions that directly enhance patient care quality, regulatory compliance, and operational performance. The ideal candidate combines strong clinical experience with deep expertise in EHR systems, informatics, and process improvement, and thrives in a mission-driven, fast-paced environment.

Requirements

Bachelorâs degree required; clinical license or certification (e.g., RN, BSN, RRT, CMA, or equivalent) strongly preferred
4+ years of experience in clinical informatics, health IT, or a hybrid of clinical practice and EMR configuration/training
Demonstrated expertise configuring and managing EHR systems; experience with Canvas or similar telehealth platforms is highly desirable
Strong understanding of clinical coding (ICD-10, CPT, and E/M leveling) and its relationship to documentation workflows
Proficiency in data visualization tools such as Tableau or Power BI; familiarity with SQL or data querying is a plus
Proven success developing and leading training programs for clinicians and adult learners
Excellent communication, analytical, and problem-solving skills with the ability to translate between technical and non-technical stakeholders
Empathetic understanding of patient care delivery and clinical workflow challenges in a telehealth environment

Responsibilities

Serve as a subject matter expert (SME) for the clinical functionality of the Electronic Health Record (EHR) system.
Configure and maintain clinical content such as note templates, order sets, smart phrases, and decision-support tools.
Identify and resolve workflow inefficiencies or usability challenges that impact clinical productivity.
Design and build specialized documentation templates for complex neurodegenerative conditions (e.g., ALSFRS-R, MDS-UPDRS, MOCA) to ensure structured data capture for research and quality reporting.
Develop and deliver targeted training programs for new and existing clinical staff on EHR use, documentation best practices, and new feature rollouts.
Educate clinicians on documentation requirements for compliant E/M coding, time-based billing, and telehealth modifiers (e.g., POS 10, modifier 95).
Provide at-the-elbow support for clinical system issues, serving as the final escalation point before vendor or IT intervention.
Partner with the Data and Analytics teams to define and validate clinical data requirements, ensuring accurate, structured capture and integration into the data warehouse.
Collaborate with the VP of Clinical Operations to design, build, and validate performance dashboards that track key clinical KPIs and quality metrics.
Support internal and external compliance audits to ensure adherence to HIPAA, CPT/ICD-10 coding standards, and other regulatory requirements.
Act as the clinical liaison to the Product and Technology teams, translating real-world workflow needs into technical specifications for new features or enhancements.
Lead user acceptance testing (UAT) and validation for all new clinical system updates and implementations prior to release.
Contribute to product roadmap discussions by representing the clinician perspective and advocating for features that improve care delivery efficiency.