Clinical Hospital Liaison

Dasco HME LLC•Cleveland, OH

3d•Hybrid

About The Position

SUMMARY: The Clinical Liaison (CRT, RRT or Respiratory Therapist) provides clinical insight and education to DASCO patients, as well as patient instruction on the safe and appropriate use of home respiratory and other equipment. In addition, the Clinical Liaison will offer support and assistance with respiratory equipment and/or supplies such as downloads, pressure changes, mask fittings and documentation requests while in a clinic setting. Also maintains knowledge of equipment and services, remains compliant with all applicable rules and regulations, and supports the continuum of care for patients. ESSENTIAL FUNCTIONS: Patient and Caregiver Education Educate patients, family members, and caregivers on diagnoses, personal care, symptom recognition, equipment use and maintenance, and other relevant health topics via phone calls, Telehealth visits, and in-person interactions as needed. Clinical Support Provides in-person clinical assistance to physicians and other healthcare professionals to support patient care. Patient Follow-Up Conducts routine follow-up with patients in clinical, home, or hospital settings, including Non-Invasive Ventilation (NIV) follow-ups and phone communication with patients and caregivers as needed. NIV Services and On-Call Support Performs NIV setups and home visits as needed; participates in on-call rotation per departmental requirements. Equipment Delivery and Setup Delivers and sets up respiratory equipment in accordance with physician orders and provides comprehensive instruction to patients and caregivers. Care Coordination Supports the continuum of care by creating or overseeing care plans, communicating with physicians or clinicians, and proactively addressing patient care issues. Equipment and Operational Knowledge Maintains thorough and current knowledge of DASCO/OSHME equipment and services. May assist with quality control, equipment maintenance, and support of branch operations. Insurance and Financial Understanding Maintains a working knowledge of insurance benefits, coverage criteria, and patient out-of-pocket costs to effectively communicate financial responsibilities to patients and caregivers. Regulatory Compliance Ensures full compliance with HIPAA, The Joint Commission standards, State Respiratory and Pharmacy Board regulations, and all other applicable rules and laws. Licensure and Continuing Education Maintains active professional licensure or certification, including meeting all continuing education (CEU) requirements. Hospital Relationship Management Builds and nurtures relationships with hospital partners and care team members to support integrated patient care. Outpatient Support Assist partnership providers in outpatient clinic settings by helping patients troubleshoot equipment issues and resolve account-related concerns. Additional Duties Performs other duties as assigned by management in alignment with departmental goals and patient care needs.

Requirements

High School diploma or GED equivalent.
Professional licensure or certification such as Certified, Registered or Licensed Respiratory Therapist, LPN or RN.
Six months’ experience in a clinical services role.

Nice To Haves

Associate’s degree in related field.
Six months’ experience in healthcare/medical/insurance/DME customer service role

Responsibilities

Educate patients, family members, and caregivers on diagnoses, personal care, symptom recognition, equipment use and maintenance, and other relevant health topics via phone calls, Telehealth visits, and in-person interactions as needed.
Provides in-person clinical assistance to physicians and other healthcare professionals to support patient care.
Conducts routine follow-up with patients in clinical, home, or hospital settings, including Non-Invasive Ventilation (NIV) follow-ups and phone communication with patients and caregivers as needed.
Performs NIV setups and home visits as needed; participates in on-call rotation per departmental requirements.
Delivers and sets up respiratory equipment in accordance with physician orders and provides comprehensive instruction to patients and caregivers.
Supports the continuum of care by creating or overseeing care plans, communicating with physicians or clinicians, and proactively addressing patient care issues.
Maintains thorough and current knowledge of DASCO/OSHME equipment and services. May assist with quality control, equipment maintenance, and support of branch operations.
Maintains a working knowledge of insurance benefits, coverage criteria, and patient out-of-pocket costs to effectively communicate financial responsibilities to patients and caregivers.
Ensures full compliance with HIPAA, The Joint Commission standards, State Respiratory and Pharmacy Board regulations, and all other applicable rules and laws.
Maintains active professional licensure or certification, including meeting all continuing education (CEU) requirements.
Builds and nurtures relationships with hospital partners and care team members to support integrated patient care.
Assist partnership providers in outpatient clinic settings by helping patients troubleshoot equipment issues and resolve account-related concerns.
Performs other duties as assigned by management in alignment with departmental goals and patient care needs.