Clinical Engineering Site Manager

TRIMEDX•Mint Hill, NC

7d•Onsite

About The Position

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here. This position requires prior experience managing a team of Clinical Engineering technicians and will be on-site at one of several area hospitals 40 hours/week. The Site Manager Clinical Engineering provides superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop associates, and provides a communication channel between hospital executives and TRIMEDX. The Clinical Engineering Site Manager also directs Joint Commission inspections and ensures that TRIMDEX services are in compliance with regulatory standards.

Requirements

Minimum 5 years’ experience in a clinical engineering or equivalent environment with proven business acumen and ability to develop others.
Minimum 3 years of people leadership experience.
Experience requirements will be waived for successful graduates of the TRIMEDX Clinical Engineering Leadership Program.
Ability to manage day-to-day and long-term site operations.
Ability to lead, motivate, and develop others.
Ability to perform financial analysis and calculate budgets, revenue, and costs.
Knowledge of Microsoft Office applications required.
Strong written, verbal, and presentational communication skills.
Ability to think and manage strategically.
Build relationships across diverse customer base.
Provide mentoring to Supervisors and Senior Technicians.
Manage processes through analysis of variances to the norm, and making decisions about immediate corrective action.
Bachelor's degree in electronics, engineering or technological field required or equivalent experience

Nice To Haves

Preferred path includes prior experience as an Assistant CE Manager, Senior Technician, Supervisor, or other leadership development program.
Technical certification such as A+, CBET, CRES, CLES, or CCE preferred.

Responsibilities

Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
Motivate others through praise, recognition, and rewards.
Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
Coach and mentor technicians, , and supervisors. Provide feedback on performance and Document habits to deliver continuous service excellence.
Influence change through recommendations. Guide other professionals based on credibility and technical knowledge.
Provide clear direction to ensure collective achievement of goals and objectives.
Create an environment of respect, collaboration, and open communication.
Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
Use policies as guides and apply sound judgement in day-to-day activities.
Answer questions and meet with others to discern the root cause of technological/process problems.
Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office.
Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
Provide timely feedback on projects and other requests as assigned.
Identify variances to the norm, and make decisions about immediate corrective action.
Administer MEMP to key performance measures.
Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory).
Manage the work order approval process.
Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
Set local strategy to achieve goals operating within set parameters, policies, or management. Authority to determine local strategies and execute.
Champion and lead continuous improvement initiatives including evaluating site wide metrics root cause. Build corrective actions to bring back to the standard. Identify variances to the norm and make decisions about corrective actions
Define and recommend solutions to satisfy issues raised by external customer (System C-suite level). Ensure regular interaction with external customers
Provide the opportunity to choose methods, operate within set parameters (policy or management); set local strategies to achieve goals.
Identify and pursue opportunities for business entry.
Responsible for site and budget readiness.
Deliver Quarterly Value Reviews (QVR’s) and/or System-level reports or meetings.
Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level), and provide regular interaction with external customers.
Build relationships across a diverse and complex customer base.
Effectively collaborate with customers and vendors to develop win-win solutions.
Promote opportunities for scope of service expansions.
Accountable for long term technical strategic scope of service expansion.
Oversee multiple accounts and/or system level responsibility .
Engage with the client locally and understand growth opportunities.
Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate.
May be over one site or multiple sites that are between $3M to $10M in revenue.
Financial management P&L responsibility.
Narrow financial and operational business targets with a focus on tactical operations.
May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity.
Travel may be required based on customer or business needs.
All other duties as assigned .