Clinical Education Associate

University of St. Augustine for Health Sciences•Miami, FL

7d•$20 - $26

About The Position

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education. GENERAL SUMMARY The Clinical Education Associate performs a variety of administrative duties to support the Clinical Education Department's goal of ensuring a successful clinical education experience through successful and timely selection and placement of student internships, leading to transition from classroom to commencement. Note: This role will require alignment with standard California business hours (Monday through Friday, approximately 8:00 AM to 5:00 PM PT), regardless of the candidate's geographic location.

Requirements

High school diploma
1-2 years administrative/customer service experience required, preferably in post-secondary education or healthcare
Experience with database management
Accurate data entry skills
Strong interpersonal skills including effective verbal and written communication skills
Ability to work accurately in a highly dynamic environment
Ability to multitask and prioritize to complete tasks and projects with tight deadlines
Exhibit patience and a positive attitude in establishing and encouraging a learning environment
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty members and students, as well as external constituencies
Familiarity with the needs of students and a diverse student population
Proficiency in Microsoft Office suite and Salesforce
Valid driver's license for State of residence and at least minimum liability insurance required by State

Nice To Haves

Undergraduate degree in healthcare or business preferred

Responsibilities

Ensures all required student documentation is accurate and current, including health and admission requirements
Works directly with central functions/faculty/students to maintain accurate clinical site requirements.
Attends campus meetings to explain and/or distribute pertinent materials to students as necessary as a follow-up to orientation.
Inform students on who their primary point of contact will be while enrolled; answers questions and provides clarification regarding specific requirements for clinical site and the placement process.
Prepares letters, memos, and other forms of communication to internal and external constituencies
Works closely with faculty and students to facilitate successful clinical experiences; identifies student issues and addresses them in a courteous, accurate and timely manner
Works directly with clinical education faculty to ensure successful student clinical experiences
Maintains accurate student and site information in CORE and Salesforce
Develops and maintains effective working relationships with clinical site personnel to facilitate student placement; maintains contact with sites to obtain information on internship opportunities
Communicates, coordinates, and confirms with clinical sites to determine internship availability and placement for students via email and telephone in a timely and professional manner
Maintains accurate and confidential student clinical education files in accordance with University, FERPA and HIPAA requirements
Responds to site affiliate inquiries and questions; addresses concerns in a courteous, accurate and timely manner
Performs duties in support of University's core values
Maintains databases such as CORE/Salesforce as needed for all program
Creates and delivers reports as requested by department head to faculty for the purpose of student placement
Creates and delivers reports as requested by department head
Proactively and strategically seeks placement offers from clinical partners
Adheres to and upholds department process and policies regarding placement process
Drives collaboration and One University model
May perform other duties and responsibilities that management may deem necessary from time to time.