Clinical Dispatcher - Remote/2nd Shift

ACCESS TELECARE•Dallas, TX

1d•Remote

About The Position

The Clinical Dispatcher is a specialized position performing multi‐channel emergency and routine consultation assignment for multiple service lines. The company’s Consult Coordination Center (CCC) is a “virtual hospital”, with both clinical and operational support teams dedicated to accelerating patient care. The CCC is responsible for receiving and prioritizing emergency and routine consultations from clinical facilities. Work is performed under general supervision by Shift Supervisor and CCC Core Program Manager.

Requirements

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Have excellent phone/customer service skills along with high attention to detail
Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high growth and fast paced organization

Responsibilities

Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Proficient in all CCC Coordinator duties.
Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines.
Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs.
Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors.
May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
Other tasks as needed