Clinical Concierge - Urgent Care - Full time, Days

#REF!•McKinney, TX

1d•Onsite

About The Position

The Clinical Concierge guides consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. This role involves a variety of clinical functions, including assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collects payments, rooms patients, and handles patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team, working under the direction of the Site Manager and closely with providers and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a strong customer service attitude. Texas Health Breeze Urgent Care centers are designed to treat most minor illnesses and injuries, open 8 a.m. to 8 p.m., 365 days a year, offering an easy, convenient, and affordable option for urgent care. The centers are backed by Texas Health, one of the region’s largest health systems, and are expanding across the Dallas Fort Worth area. The team has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, recognizing focused formalized training in urgent care clinical aspects and patient experience.

Requirements

H.S. Diploma or Equivalent
Successful completion of a Medical Assistant education program Or Successful completion of a Vocational Nurse program
Certified or Registered Medical Assistant Or LVN - Licensed Vocational Nurse State of Texas (Upon Hire Required)
6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire

Nice To Haves

Previous experience with electronic health record

Responsibilities

Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence
Assist the provider with care and treatment, laboratory testing, and other duties
Perform patient registration, collection of payments, rooming, and patient discharge
Maintain competency and perform in all assigned positions on a rotating basis
Demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude
Collects identification and payor related documentation
Conduct registration using EPIC workflow
Measure and document vitals and communicate the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off
Administer and document oral and intramuscular medication using the appropriate medication verification workflow
Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care
Schedule primary care referrals for consumers
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned
Perform quality checks throughout out the facility per established policies and procedures
Other duties as assigned

Benefits

401k
PTO
Medical insurance
Dental insurance
Paid Parental Leave
Flex spending
Tuition reimbursement
Student Loan forgiveness
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice
Strong Unit Based Council (UBC)
A supportive, team environment with outstanding opportunities for growth
Opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification