Clinical Center Associate Trainee/Clinical Center Associate I/Clinical Center Associate II
About The Position
Roswell Park is seeking a full-time Clinical Center Associate Trainee, Clinical Center Associate I, or Clinical Center Associate II to support operations within our Dental Clinic. These roles are ideal for individuals interested in building a career in healthcare administration within a mission‑driven organization. Clinical Center Associate Trainee: The Clinical Center Associate Trainee role is an entry‑level, training-focused position designed to provide hands‑on experience in clinical operations. Under direct supervision, trainees perform foundational clerical and support duties while gaining the skills and knowledge needed to progress to the Clinical Center Associate I level. Starting hourly rate: $19.55 which includes a comprehensive benefits package. Clinical Center Associate I: The Clinical Center Associate I provides essential clerical and administrative support within assigned inpatient or outpatient centers. This role serves as a key point of contact for patients, visitors, providers, and clinical staff, supporting efficient and compassionate patient care. Starting hourly rate: $21.81 which includes a comprehensive benefits package. Clinical Center Associate II: The Clinical Center Associate II performs advanced clerical and administrative support functions within assigned inpatient or outpatient clinical centers. This role serves as a key support resource for patients, visitors, providers, and clinical teams, contributing to efficient operations and a positive patient experience in a confidential healthcare environment. Starting hourly rate is $24.39 which includes a comprehensive benefits package.
Requirements
- Strong customer service and communication skills
- Attention to detail and ability to work in a fast‑paced clinical environment
- Basic computer and clerical skills
- Willingness to learn and follow established procedures
- Interest in developing a career in healthcare administration
- Clinical Center Associate Trainee: High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.
- Clinical Center Associate I: 1. Medical Office Assistant Associate’s degree; or 2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
- Clinical Center Associate II: 1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
Nice To Haves
- The preferred candidate will have experience in a medical setting with medical terminology, excellent customer service experience, previous scheduling experience and experience using Eagle Soft.
Responsibilities
- Provide clerical and administrative support in assigned clinical center(s)
- Answer routine inquiries, screen phone calls, and assist patients and visitors
- Record and transcribe physician orders accurately and confidentially
- Maintain and coordinate clinic schedules
- Manage co‑pay collection and related documentation
- Participate in team‑based activities to support daily clinic operations
- Perform duties in a confidential healthcare environment under supervision, with limited discretion for independent judgment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
