Day Shift)

Roswell Park Cancer Institute•Roswell, GA

1d•Onsite

About The Position

Roswell Park Comprehensive Cancer Center is seeking a detail-oriented Clinical Center Associate II or Senior Clinical Center Associate to support daily operations across multiple departments. This role offers day shift opportunities, primarily in inpatient and outpatient clinic settings. The successful candidate will be responsible for answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. They will also guide patients through their visits, handle co-pay collections, and collaborate closely with the care team. Working in a confidential, supervised setting, this position plays a vital role in ensuring exceptional service, seamless operations, and a positive experience for patients and visitors.

Requirements

For Senior Clinical Center Associate: Medical Office Assistant Associate’s degree and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Senior Clinical Center Associate: Associate’s degree and the equivalent of five (5) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Senior Clinical Center Associate: High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of five (5) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Senior Clinical Center Associate: High School diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Senior Clinical Center Associate: High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
For Clinical Center Associate II: Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Clinical Center Associate II: Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Clinical Center Associate II: High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Clinical Center Associate II: High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
For Clinical Center Associate II: High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Responsibilities

Answer calls
Assist patients and visitors
Manage clinic schedules
Accurately record physician orders
Guide patients through their visits
Handle co-pay collections with care and professionalism
Collaborate closely with a supportive care team
Ensure exceptional service, seamless operations, and a positive experience for everyone