Clinical Care Coordinator

Methodist Health System•Dallas, TX

12d

About The Position

Your Job: The Care Coordinator will support MMG Primary Care Practices, Physicians, and staff (“Patient Care team”) in various quality driven projects and act as an extension of the Patient Care team to help MMG achieve quality driven goals. The Care Coordinator participates in planning, providing, and evaluating patient care at the appropriate skill level. The position has a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Care Coordinator works under the direction of the MMG Care Coordination Clinical Manager and in coordination with the Patient Care Team to outreach to patients whose clinical measures need to be addressed. This individual will partner with MMG Primary Care physician offices to help achieve benchmarks for patient care and maintain/improve quality of care delivery across multiple payers and patient populations.

Requirements

Graduation from an accredited Medical Assistant program
Medical Assistant Certification required
Experience of at least 5 years as a Certified Medical Assistant
High school graduate or GED equivalent.
Current Basic Life Support certification.
Proven ability to mentor others
Expert in computer literacy in electronic health record.
Knowledge of medical terminology.
HEDIS Quality Measures experience
Excellent communication and customer service skills required
Proficiency in Word, Excel, and PowerPoint required.
Ability to work independently, while collaborating with other team members
Ability to self-motivate, prioritize, and be willing to invest in a change process to improve efficiencies

Responsibilities

Educate and train Patient Care team on standardized operational workflows, developed in coordination with Care Coordination Clinical Manager, to close gaps in care and ultimately optimize quality metrics as measured by various value-based care programs
Partner with the Patient Care team to assist patients in completing health screens and address preventive care measures that are not yet completed
Support the Patient Care team as needed by outreaching to Patients with clinical measures needing to be addressed, to either address clinical measures over the telephone or scheduling an office visit for the Patients to address the clinical measures
Update preventive health screens and clinical measures that have been determined as completed in the EMR, as needed
Communicate regularly with interdisciplinary team members to coordinate/update a patient’s care
Maintain accurate tracking log of patients who have been outreached and status of their preventive health screens and clinical measures
Participate in various quality driven initiatives within MMG and collaborate together to achieve high level patient outcomes
Submit data to external agencies as directed by Care Coordination Clinical Manager
Explain the importance of preventive health screens and clinical measures to patients and families
Perform as needed all duties at the expert level within the scope of a Medical Assistant’s scope of practice
Record patient care documentation in the medical record accurately and in a timely manner
Coordinate patient care as directed by provider, and policies/procedures
Rotate clinic to clinic within MMG locations as assigned by Care Coordination Clinical Manager