Clinical Care Coordinator

BetterNight•Aurora, CO

10d•$20 - $22•Onsite

About The Position

Come be a part of the future of Sleep Medicine! Join our Clinical team in Aurora, Colorado and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment. This is a fully onsite position that will assist patients over the phone and in person. This role requires working in a clinical setting. The Clinical Care Coordinator provides high level patient service including but not limited to patient check-in, coaching, education, information, and assessments of patients needing escalation to a Respiratory Therapist. The Clinical Care Coordinator will have to maintain a working knowledge of all equipment being dispensed to patients. They will dispense equipment and check authorizations, create and process sales orders, in addition to completing modem enrollment for all new setups. The expectation of this position is to ensure that BetterNight delivers compliance outreach to our patient base, increases overall compliance and outcomes, ensures all equipment provided has been authorized, catches and escalate issues when authorizations are not present and provides first-class patient experiences.

Requirements

Strong oral and written communication skills
HS diploma or GED required
One year of customer service or call center in a healthcare/medical field preferred
Proficient in using Microsoft Office and Microsoft Teams
Strong commitment to patient care, customer service, friendly, helpful and caring nature is required

Nice To Haves

Medical Assistant Certificate strongly preferred
Experience in Electronic Medical Records software is preferred, Brightree is a plus

Responsibilities

Responsible for working with patients face to face, virtually and over the phone.
Responsible for answering phones or making outbound calls, managing the ACD group, addressing and resolving patient issues.
Creates and processes sales orders such as CPAP, mask, and mask refit and submits through Brightree or for reimbursement through manufacturer portals. Prepares and requests RMAs on all 30-day mask refits.
Explains co-pays and insurance coverage, and cash pay to patients as necessary.
Creates reports to locate, process and confirm all pick-up tickets created by Respiratory Therapists.
Reviews patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight policy and procedures.
Make notes in files and Brightree system as required by company policy and procedures, and current health care standards.
Downloads usage and therapy data from PAP devices per BetterNight policy and procedures.
Returns devices and other returned equipment into appropriate inventories within the Brightree system.
Acts as a resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory, OAT, and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate.
Educates patients on the need for ABNs. Completes any necessary ABN forms with patients.
Keeps the clean and dirty area neat and organized and within the requirements of the regulatory agencies such as The Joint Commission, Medicare and CA Department of Health.
Scans all Discontinuation of Service forms in Brightree and ensure that ordering physicians are notified per BetterNight’s policy and procedure.
Assists with walk in and patient overflow when possible and as needed.
Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting, and testing of equipment.
Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
Works closely with internal teams to create clear open dialogue.
Downloads and cleans sleep study equipment as needed.
Email/Fax compliance reports, notes to MD offices.