CLINICAL CARE CENTER AGENT

Independence Health System

7d

About The Position

The Clinical Care Center Agent acts as the primary clinical contact for patients to meet their needs for information, support, and assistance by phone. Utilizes critical thinking to provide clinical oversight for appointment scheduling and physician referrals. The Clinical Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient's needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations.

Requirements

• Graduate of an LPN Program
• Current PA LPN license
• One year of clinical experience within an outpatient or inpatient setting.
• Proven basic computer skills and ability to type 35 words per minute.

Nice To Haves

• Clinical experience across specialties.

Responsibilities

• Provides clinical oversight for appointment scheduling and physician referrals.
• Schedules appointments for patients by phone when they call in following medical practice scheduling protocols.
• Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns.
• Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.
• Obtains referrals, authorizations, and demographic information for patients.
• Verifies insurance information to maximize reimbursement with all third party payers.
• Performs other duties as assigned.
• Completed mandatory education, annual competencies and department specific education within established timeframes.
• Completed annual employee health requirements within established timeframes.
• Maintained license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Identifies and works to reduce potentially unsafe patient care or other safety practices.
• Adheres to regulatory agency requirements, survey process and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees