Call Center Agent

OneMCI•Dallas, TX

4d•$13 - $17•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re expanding our team in Dallas, TX and looking for enthusiastic Call Centre Agents to join our fast-growing organization. In this role, you’ll handle inbound phone interactions with both residential and business customers delivering exceptional service, resolving inquiries, and promoting relevant products and services. This is an excellent opportunity for individuals who are dependable, eager to learn, and passionate about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Strong verbal, written, and organizational communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with excellent time management
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

Manage inbound and outbound calls in a courteous and professional manner
Resolve customer issues efficiently, aiming for first-call resolution
Research internal systems to retrieve missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-focused conversations to identify the best options for customers
Use training materials and knowledge bases to provide accurate information while following scripts and procedures
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to supervisors or specialized teams when necessary
Stay current on program updates, systems, and procedures through regular training and meetings
Adhere to attendance and scheduling requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.