Call Center Agent
About The Position
Client Success Specialist I is the primary source of contact for clients enrolled in our debt settlement program. Candidate will work Monday-Friday 10am-7pm and their primary goal is to motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. CSS resolves simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist will report to the Client Success Manager.
Requirements
- High School Diploma or GED (required).
- 1-2 years customer service experience.
- Empathy and willingness to assist clients throughout their financial hardship.
- Problem solver with the ability to multitask using judgment and decision-making skills.
- Talent to compete in a fast-paced, high-energy environment.
- A stellar work ethic including a record of punctuality and good attendance.
- Proficiency in Microsoft Office, SharePoint and client service software, database, and tools.
Nice To Haves
- Bilingual (Spanish) is a plus.
Responsibilities
- Communicate thorough understanding of company products and consumer debt relief options to clients as necessary.
- Utilize Customer Relationship Management system (CRM) to assign and complete tasks.
- Notate client accounts in CRM with accurate and complete information to ensure exceptional communication between. employees and departments.
- Professionally handle incoming client requests and make monthly follow-up calls.
- Proactively address client needs via various communication channels.
- Complete outbound calls and annotate tasks.
- Other duties as required to support department operations.
Benefits
- Paid Training & Certification.
- Comprehensive Health, Dental, and Vision Insurance.
- Paid Time Off (PTO) + Paid Holidays.
- 401(k) with Company Match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
