Clinical Care Manager - Crisis Center
About The Position
Are you a compassionate and experienced behavioral health professional looking to lead a dynamic team in crisis care? Join Preferred Family Healthcare as a Clinical Care Manager in our Behavioral Crisis Center – Rapid Access Unit , where you’ll play a pivotal role in supervising and supporting a multidisciplinary team dedicated to providing immediate, high-quality care to individuals in crisis. As a Clinical Care Manager, you will oversee Behavioral Health Consultants, Technicians, and Peer Support Specialists, while collaborating closely with nurses, providers, and access staff. You’ll ensure smooth daily operations, foster team development, and uphold clinical excellence in a fast-paced, mission-driven environment.
Requirements
- Master’s degree in a human services field
- Current unrestricted license: LCSW, LPC, or PsyD
- LCSW, LPC, or PsyD (unrestricted)
- Strong leadership and team-building skills
- Excellent written and verbal communication abilities
- Proficiency in electronic health records and documentation standards
- Ability to manage multiple priorities and solve problems effectively
- Commitment to confidentiality and safeguarding protected health information
- Ability to interpret clinical data and documentation
- Strong organizational and time management skills
Nice To Haves
- Minimum of 1-year post-licensure experience (preferred)
- Experience in medical or psychiatric settings (preferred)
Responsibilities
- Supervise front-line behavioral health staff and provide after-hours on-call support
- Manage client care concerns and delegate interventions appropriately
- Assist in hiring, onboarding, and training new staff
- Conduct regular staff meetings, supervision sessions, and performance evaluations
- Serve as liaison between leadership and clinical staff
- Monitor and improve workflow processes in collaboration with leadership
- Review and audit clinical documentation for accuracy and timeliness
- Submit monthly data reports to the Department of Mental Health and other entities
- Order supplies and manage equipment needs for the Rapid Access Unit
- Develop and implement corrective action plans in coordination with HR and leadership
- Support community outreach and referral pathway development
- Manage staff schedules, timecards, and workday requests
- Coordinate facility maintenance, safety inspections, and emergency drills
Benefits
- 29 Days of PTO
- Eligibility for HRSA Loan Repayment ( eligibility requirements apply )
- Comprehensive Employee Benefits Package – health, dental, vision, retirement, life & more
- Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts – healthcare and dependent care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Mileage Reimbursement ( if applicable )
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
