CLINICAL CARE CENTER AGENT

Independence Health System

4d

About The Position

The Clinical Care Center Agent acts as the primary clinical contact for patients
to meet their needs for information, support, and assistance by phone. Utilizes
critical thinking to provide clinical oversight for appointment scheduling and
physician referrals. The Clinical Care Center Agent is responsible for
scheduling office appointments utilizing exceptional customer service skills to
gain an understanding of the patient's needs. Responsible to obtain accurate
demographic information and verify proper insurance information. Additional
responsibilities may include data reporting and obtaining referrals and
authorizations.

Requirements

• Graduate of an LPN Program
• Current PA LPN license
• One year of clinical experience within an outpatient or inpatient setting.
• Proven basic computer skills and ability to type 35 words per minute.

Nice To Haves

• Clinical experience across specialties.

Responsibilities

• scheduling office appointments
• obtain accurate demographic information
• verify proper insurance information
• data reporting
• obtaining referrals
• obtaining authorizations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed