Clinical Assistant - Primary Care Scheduler

Winona Health • Winona, MN

1d • Onsite

About The Position

The Clinical Assistant - Primary Care Scheduler provides assistance to patients in-person and over the telephone to ensure high quality patient care and scheduling services, greets and acknowledges patients immediately, screens and updates established patient demographic information for accuracy, and establishes new accounts as needed. Also works closely with entire primary care team to ensure the schedule meets standards set for providers and nursing staff. Greets patients and/or their representatives and completes necessary demographics information in an efficient and timely manner with minimal errors.

Requirements

• High School Diploma or equivalent
• 1-3 years of customer service, reception, or business experience
• Good decision-making, communication and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Microsoft Word, Excel, Outlook.
• Familiar with Patient Information Database (Cerner)

Nice To Haves

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting

Responsibilities

• Maintains professional telephone etiquette when scheduling appointments for both incoming telephone calls and patients in person, following the set procedures according the specific department policies and/or physician templates.
• Determine next available appointment based on availability of providers and reschedule existing appointments based on provider changes or from patient cancellations. Also responsible for completing work queues in scheduling system for primary care
• Receives and logs patient messages into Power Chart office for nursing staff in a timely Requires staff to collect all necessary information from patient to ensure triaging staff receive accurate information. Staff will return calls to patients based on return messages from nursing staff.
• Active in daily assessment of work to support Primary Care CSI quality improvement work and processes
• Performs other office staff duties as needed, including but not limited to faxing, filing, copying, and covering other staff breaks and lunches.
• Other duties as assigned by department.

Benefits

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED