Clinical Applications Analyst I

Mountain Area Health Education Center - MAHEC•Asheville, NC

5d•Onsite

About The Position

Serves as a clinical application analyst to maximize the effective and efficient use of applications related to patient care, clinical productivity, and quality outcomes. Works closely as a part of the clinical applications team to deliver training and education to all existing and new end users in the MAHEC organization on how to use various types of clinical applications efficiently and effectively in support of business, regulatory, quality of care and outcome objectives. Oversee training schedules and ensure faculty/staff have opportunities to attend needed trainings. Provide application support. Provides educational programming and support in the clinical settings to all users. Designs workflows that incorporate clinical applications into patient care processes. Continuously evaluates and enhances program effectiveness by monitoring user adoption of applications.

Requirements

Bachelor’s degree or 2-4 years of experience supporting Electronic Health Records.
Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting.
Ability to work independently, initiate, and complete tasks with minimal supervision required.
Must demonstrate appropriate service orientation in all interactions.
Strong critical thinking and problem solving skills required.
Ability to appropriately and professionally handle multiple, competing priorities required.
Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required.
Must have a working knowledge of current Windows version operating system environment and how files are managed.
Strong facilitation skills required, as related to leading EHR-related meetings with business office staff, managers, clinical staff, and faculty physicians.
Excellent oral and written communication skills required.
Must demonstrate a high level of attention to detail.
Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position.

Nice To Haves

Allscripts Pro EHR experience preferred.
Clinical background preferred but not required.

Responsibilities

Coordinates with the Clinical Applications Manager to maximize effectiveness and efficiency of the EHR system configurations.
Serves as one of the primary team contacts for issues related to clinical applications.
Assists staff with customizations to clinical applications, such as templates, with a focus on a design methodology to simplify data entry and extraction.
Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling.
Develop, publish, and implement training modules and materials for new, existing and upgraded clinical applications, including all education materials, training schedules, exercises, and competency evaluations.
May deploy development of quick tips, mini programs, web references, etc., which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes.
Create and administer training event feedback.
Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses, taking into account varying degrees of computer literacy.
Coordinates appropriate level of instructions and competence/ evaluations required for each end user.
Gain an in-depth knowledge of clinical applications, operational workflows, and data analysis to maximize clinical applications to complement and improve workflows.
Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures.
Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications.
Provides end-user just in time support and education reinforcement.
Provides in-person, phone, and remote application support.
Actively solicits feedback to inquire of any issues, seek input for change, and observe workflows.
Acts as a liaison between IT, Operations, Quality and end users.
Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy, in accordance with HIPAA and all other applicable regulatory agency requirements.
Work directly with application vendors to ensure recommended workflows, materials, tools, etc. are used in training curriculum.