Senior Analyst, Clinical Applications

Vivent Health•Madison, WI

4d•$80,000•Remote

About The Position

The Senior Analyst, Clinical Applications role is a crucial member of the Clinical Applications Team as a Senior Level Analyst. This role is responsible for assuring that mission-critical Health Informatics systems and applications are functioning properly and optimized across the Vivent Health Enterprise. The incumbent is considered a subject matter expert that provides high-level technical and application support for an array of Health Informatics systems and applications including an enterprise Electronic Health Record, Dental Imaging/PACS system, Care Management (Prevention and Social Services) Information System, Voice Recognition, Patient Reminder System, and associated HL-7 interfaces and systems integration points. The incumbent works collegially with other members of the Clinical Applications team, the Health Services Optimization Team, Operations, Information Technology, Quality, Business Intelligence, other organizational stakeholders and customers, and vendors to ensure that health informatics systems maximize the value of the patient client experience at Vivent Health.

Requirements

Bachelor’s degree in Business Information Systems, Healthcare Administration, Medical/Clinical Informatics, Health Information Management, Information Technology, or another healthcare-related field; OR a minimum of four years of directly related experience may be considered in lieu of a degree.
Epic Certification required in one or more of the following applications- Epic Ambulatory, Prelude, Wisdom, cadence, MyChart, Cadence, Grand Central.
Minimum of 5 years’ Healthcare experience.
Minimum of 3 years in a similar role supporting EMR systems with a strong understanding and demonstrated proficiency of system configuration and architecture.
Strong understanding of clinical workflows, processes and design.
Project coordination/management for small to medium healthcare related projects.
Understanding of HL7 interfaces.
Microsoft Applications.
Installation of Drivers, Software and computer peripherals.
Excellent communication skills to convey technical information to non-technical stakeholders and facilitate training sessions.
Ability to collaborate effectively with cross-functional teams, IT professionals, and healthcare practitioners.
Strong problem-solving skills to address issues and optimize the functionality of the EPIC and PE systems.
Flexibility and adaptability to stay current with EPIC and PE system updates and industry best practices.
Meticulous attention to detail in configuring, testing, and troubleshooting EPIC and PE system components.
Ability to develop and deliver effective training programs for end-users.
A customer-centric approach to providing support and addressing end-user inquiries.
Strong analytical skills to assess system performance, identify areas for improvement, and implement effective solutions.
High ethical standards and commitment to data security and privacy.
Ability to travel for training and/or to work with users at one of our health center locations.

Nice To Haves

HIV experience in a not-for-profit environment.
Prior experience supporting a dental PACs system.

Responsibilities

Provides second and third-tier support for Health Informatics Systems and applications.
Responds to issues and incidents as reported through the Vivent Health Help Desk or escalated from other Vivent Health Team members and stakeholders.
When necessary, coordinates application support with health informatics systems vendors and other Vivent Health teams (Information Technology, Operations, Business Intelligence, Pharmacy Informatics).
The incumbent is expected to independently address issues and design decisions of moderate to high complexity with little or no supervision.
Serves as an expert and mentor to all members of the Clinical Applications Team
Serves as Vivent Health’s OCHIN Epic and Provide Enterprise (PE) Primary Support Analyst, which is the key technical resource and point of contact.
This includes submitting and following up on support requests, escalating support requests to vendors as needed, submitting project requests and requests for system customization and configuration and attending regularly scheduled OCHIN working group meetings.
Acts as a Clinical Applications subject matter expert and clearly communicates technical concepts in business terms with and across Vivent Health stakeholders and service lines.
Coordinates and performs key portions of the software system lifecycle, including implementation, version upgrades and big fixes, release note review, user acceptance testing, and end-user communication.
Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
employer subsidized medical, dental, vision benefits
gender-affirming care benefits
employer paid short and long-term disability
tuition reimbursement
certification, and licensure assistance
Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.