Clinical Application Specialist

Southern Indian Health Council, Inc•Alpine, CA

33d•$23 - $32•Onsite

About The Position

The Clinical Applications Specialist plays a critical role in supporting, maintaining, and optimizing the Electronic Health Records (EHR) ecosystem and related clinical applications. This position serves as a liaison between clinical staff, IT, and vendors to ensure that clinical systems meet the operational and strategic needs of the organization. The ideal candidate will have a strong understanding of clinical workflows, healthcare IT systems, and a passion for improving patient care through technology.

Requirements

Associate degree in Health Informatics, Health Information Management, Information Technology, or another related field is preferred.
2+ years’ experience in clinical application support or healthcare IT required.
Experience with major EHR systems (e.g. NextGen, Epic, Cerner, etc.) required.
Strong understanding of clinical workflows and healthcare required.
Must be ambitious, dependable, punctual, and personable.
Advanced computer knowledge of software applications such as Microsoft Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and the secure use of the Internet and email systems required.
Must understand the Native American community and culture, as well as experience working with people from diverse ethnic groups and various backgrounds.
Must be 18 years of age or older.
Knowledge of and skill in applying Information Technology concepts, principles, methods, and practices to manage and troubleshoot clinical applications programs to support the EHR systems.
Knowledge of quality assurance, performance improvement concepts, and operating principles related to an IHS and Urban Indian medical facility and considerable skill in applying this knowledge to the planning and accomplishment of automated work situations with specific emphasis upon an Electronic Health Record.
Ability to apply analytical skills and computer applications necessary to manipulate information from numerous and complex databases.
Ability to meet deadlines.
Demonstrated ability to communicate effectively with peers and superiors, speak in front of groups, and communicate in written policies, procedures, memoranda, and training materials. Ability to operate and communicate effectively while under pressure is essential.
Extensive knowledge of a broad range of patient care activities, working knowledge of the medical clinic environment and how the different services and functions interact.
Ability to work under minimal supervision while meeting all requirements of the position.
Ability to work with confidential material without betraying the trust of clients, their families, and the agency.
A valid California driver’s license will be required at the time of appointment and must be maintained throughout employment.
Applicant must be insurable under SIHC vehicle insurance policy at the time of hire and throughout employment.
Certifications and/or licenses appropriate to the positions required education and profession must also be valid and maintained.
Must have a reputation for honesty and trustworthiness. Must be able to work independently and exercise good judgment. Must be a team player, detail oriented, and highly confidential.
Applicant must successfully pass a pre-employment tuberculin skin test or x-ray, and blood/urine drug screening test. Health must be adequate to perform all duties of the position.

Nice To Haves

Nextgen Certified Professional (NCP) for the EHR system is preferred.
Clinician certification or licensure i:e CMA,LVN,CNA, etc. is preferred.

Responsibilities

Provide day-to-day support for the EHR system and associated clinical applications, including troubleshooting, issue resolution, and user assistance.
Coordinate with vendors and third-party support teams for issue escalation and resolution.
Develop and maintain documentation, including workflows, training materials, and standard operating procedures.
Work closely with Clinical Applications Manager to align IT initiatives with organizational goals and regulatory requirements.
Support in planning, deployment, and maintenance of all clinical applications across a multi-service community health center (Medical, Dental, Behavioral Health, Pharmacy, Social Services, and all ancillary tools and interfaces in coordination with the Clinical Applications Manager.
Participate in the planning, testing, and deployment of EHR upgrades, patches, and new modules.
Conduct training sessions and provide ongoing education to clinical users to ensure effective use of the EHR systems.
Assist in data extraction, reporting, and analytics to support clinical decision-making and quality improvement initiatives.
Acquire and maintain comprehensive knowledge of current software to determine what procedural issues are versus system/application deficiencies.
Ensure compliance with HIPAA, security policies, and other healthcare regulations.
Serve on SIHC teams or committees as seen fit by management to best utilize skillset.
Ability to work a flexible schedule, including outside operational hours as needed.
Other duties as assigned.