Clinical Application Specialist - eClinicalWorks
About The Position
When you join the team at Evergreen Family Health, you will impact the lives of many while collaborating with professionals driven to deliver the best in patient care. Evergreen Family Health is a non-corporate Physician owned and operated Family and Sports Medicine Health clinic. Being a part of Evergreen means you will partner with the Clinical and Administrative teams to take the patient and employee experience to the next level. When you join the team, you will be part of a practice that is highly invested in its patients and people. In addition, here is what is in it for you when you join us: · Competitive pay – based on experience · Professional Development Opportunities · On-site parking · Paid time off that promotes work life balance (accrual based) · Dental and vision benefits · Generous health insurance coverage with employer contribution · Retirement plan options · Discounts given to staff seen at Evergreen Family Health · Paid Holidays · Discounted gym membership, short term/long term disability, and more Job Overview The Clinical Application Specialist supports the medical providers and staff at all Evergreen Family Health Group locations in effectively navigating, utilizing, and troubleshooting the office’s Electronic Health Record system, eClinicalWorks. The ideal candidate will be highly motivated to proactively explore the full functionality of the EHR, identify opportunities for process improvement, and take initiative in implementing new workflows and features to maximize system efficiency and optimize patient care.
Requirements
- HS Diploma Required
- Ability to travel to appropriate conferences
Nice To Haves
- Experience with eClinicalWorks
- Experience Troubleshooting
- 2 years Clinical setting experience
- Associate degree in Computer Science or Health Information Technology preferred
Responsibilities
- Provides extended on-site support and/or training to staff for eClinicalWorks Electronic Health Record software
- Establishes and maintains working relationships with physicians, nurses, medical assistants, billing, administration, IT, management, and other associated personnel
- Troubleshoots, identifies, and corrects, any software related adjustments, functions, or problems
- Supports internal and external education courses and activities related to the clinical usage of eClinicalWorks
- Reports any problems, needs, ideas, related to product and/or techniques to the appropriate Manager
- Coordinates and conducts staff support and training activities
- Coordinates with Director of Operations and IT Department for implementation of new processes/aspects of the application
- Coordinates onboarding training for new hires with appropriate manager
- Provides product training in-person and virtually to maximize product utilization, upgrade opportunities, growth and adoption
- Supports the clinical and administrative evaluation of new products
- Serves as eClinicalWorks Application Administrator and Patient Safety Officer
- Manages eClinicalWorks ticket system
- Participates in Quality Improvement Projects as needed
- Other duties as assigned
Benefits
- Competitive pay – based on experience
- Professional Development Opportunities
- On-site parking
- Paid time off that promotes work life balance (accrual based)
- Dental and vision benefits
- Generous health insurance coverage with employer contribution
- Retirement plan options
- Discounts given to staff seen at Evergreen Family Health
- Paid Holidays
- Discounted gym membership, short term/long term disability, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
