Clinical Administrative Coordinator - Remote in Maryland

UnitedHealth Group•Columbia, MD

22h•$18 - $32•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Clinical Administrative Coordinator will work in a high volume, customer service environment and will need to be efficient, productive and thorough dealing with our members over the phone. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm EST M-F. It may be necessary, given the business need, to work occasional weekends (Saturday/Sunday). Approximately 25%25 of travel is required within Maryland for clinical days and marketing events. Training will be on site for approximately 2 weeks in Columbia, MD. If you are located within the state of Maryland, you will have the flexibility to work remotely as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
2+ years of customer service experience
Intermediate level of proficiency with Microsoft Word, Excel (create, edit, save documents/spreadsheets) and Microsoft Outlook (email and calendar management)
Ability to work 8:30am - 5:00pm, Monday – Friday EST
Resides within the state of Maryland
Willing and able to travel up to 25%25 of the time (Domestic) within the state of Maryland
Access to reliable transportation & valid US driver’s license
Reside within the state of Maryland
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
Thrive in a virtual team environment
Multi-Task with efficiency
Embody our values of trust, compassion, and empathy
Effectively navigating computer programs during phone calls
Detail oriented

Nice To Haves

Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
Experience working in a call center
Experience working in a metric-based environment
Clerical or administrative support background
Knowledge of ICD-9 and CPT codes

Responsibilities

Manage administrative intake of members
Work with clinics, facilities and the quality team to manage requests for services from members and/or providers
Initiating outbound and handling inbound calls using a dialer system
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers
Will work independently
Other duties as assigned