Clinic Training Coordinator

EngageMED Inc•North Little Rock, AR

10d

About The Position

The Clinic Training Coordinator is responsible for developing, organizing, and delivering high-quality training programs for new and existing EngageMED employees assigned to clinics supported by EngageMED. This role ensures consistency in operational excellence by providing comprehensive training across key clinical and administrative functions, including Front Office, Back Office, Medical Assistants (MA), and Certified Medical Assistants (CMA). The Clinic Training Coordinator partners closely with clinic leadership, EngageSTAFF leadership, and People Services to ensure that all onboarding and ongoing training meets organizational standards, regulatory requirements, and best practices in patient care and customer service.

Requirements

Minimum 3 years of experience in a medical clinic environment.
Experience as a Medical Assistant or Certified Medical Assistant, or equivalent front/back office experience.
Strong understanding of clinic workflows, patient engagement, scheduling systems, and EMR usage.
Excellent communication, presentation, and interpersonal skills.
Ability to train diverse learning styles and skill levels.
Strong organizational and time-management abilities.
Proficiency in standard clinical procedures and medical terminology.
Professionalism, accountability, and strong customer service orientation.
Ability to travel between clinic sites as needed.
Current CMA/RMA certification.
Previous training, precepting, or instructional experience.
Experience in multi-site or multi-clinic training support.

Responsibilities

Deliver hands-on, classroom, and virtual training for new hires and existing staff in front office operations, back office workflow, MA/CMA duties, and clinical support processes.
Provide training on customer service standards, scheduling workflows, check-in/check-out procedures, documentation expectations, and EngageMED practice management systems.
Ensure clinical skills competency for MA and CMA staff through demonstrations, return-skills checks, and competency assessments.
Develop supplemental job aids, training materials, skills checklists, and reference guides.
Coordinate onboarding schedules for EngageSTAFF new hires, ensuring they receive proper orientation and workflow instruction.
Conduct standardized competency assessments and document completion for regulatory and organizational reporting.
Track training progress and ensure timely completion of all modules and evaluations.
Evaluate and update training curriculum to align with clinical best practices, workflow improvements, and compliance requirements.
Collaborate with clinic managers to identify retraining opportunities, skills gaps, and performance improvement needs.
Maintain training calendars, records, reports, and documentation for audit or compliance review.
Serve as a resource for clinic leaders related to front office and clinical support training needs.
Support EngageMED workforce quality initiatives, including readiness assessments and remediation plans.
Participate in leadership meetings as needed to align training with operational priorities.