Clinic Supervisor

JWCH Institute • Lancaster, CA

30d

About The Position

The Clinic Supervisor is responsible for assisting in planning, coordinating and monitoring all operational and financial aspects of the Wesley Health Center; in conjunction with providing effective leadership to clinic staff, oversee the delivery of quality, cost-effective patient care. The position works together with the Clinic Administrator in directing the support service of personnel in the discharge of their responsibilities.

Requirements

• Bachelor’s degree preferred with three or more years of health care management experience. Education may be substituted by experience.
• Knowledge of Federal, State and local funding designated for health services.
• Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds.
• Supervisor experience required.
• Bilingual/Bi-cultural (Spanish/English) required.
• Experience in Community Health Care Center preferred.
• Proficiency with computer applications.

Responsibilities

• Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan.
• Communicate organizational objectives and vision to the clinic team members.
• Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines.
• Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc.
• Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.
• Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.
• Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction.
• Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed.
• In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues.
• Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients.
• Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site.
• Work with the billing department for the timely collection and submission of encounters.
• Enhance health center visibility through community involvement by participating in service and professional organizations.
• Actively participate on organizational and ad-ho committees, as needed.
• On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team.
• Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.
• Work toward ensuring that customer service standards are met and perform additional duties as assigned.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Become a Master Trainer by participating and learning the AIDET Customer Service Train-the-Trainer Program by JWCH.
• Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer.
• Ensure all new and existing team members complete the AIDET customer service training annually.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Other duties as assigned by supervisor.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees