Clinic Scheduler (1234)

Highland District Hospital•Hillsboro, OH

2d•Onsite

About The Position

The Outpatient Scheduler is responsible for performing all duties and standards within this job description according to the established policies, procedures and guidelines outlined in the department and organization wide policy and procedure manuals. This role involves scheduling patient appointments, obtaining and updating patient information including demographics and insurance, and managing telephone responsibilities such as answering calls, recording appointment requests, and notifying patients of schedule changes. The scheduler must possess a sense of responsibility, initiative, honesty, and the ability to follow directions accurately, function under pressure, and cooperate with others. Maintaining high ethical standards, being organized, and having good communication and computer skills are essential. The position requires working flexible hours, completing annual skills validation, maintaining competencies and education, and ensuring a safe and neat work area. Other duties include maintaining current schedules, upholding patient’s rights and privacy, assisting with patient activities, demonstrating continuous improvement, practicing quality service, maintaining supplies, reporting malfunctioning equipment, and attending staff meetings. The scheduler organizes all schedules and works closely with physician office staff to prevent difficulties. Confidentiality, adherence to hospital dress code and safety policies, teamwork, and participation in in-service education are also required. Employees are expected to interact with patients, visitors, and co-workers with compassion, dignity, and respect, maintain positive behaviors, promote teamwork, and comply with all HDH Corporate Compliance Program initiatives and safety standards.

Requirements

High School graduate or equivalent.
Completion of orientation program.
Attend departmental in-services.
Physically and emotionally able to handle irregular hours and weekends with minimal absences.
Sufficient hearing and vision to carry out clerical duties.
Successful completion of a medical examination after offer of hire has been made.
Employee to be free of all unlawful substances and alcohol.
Possess a sense of responsibility, initiative, and honesty.
Ability to follow directions accurately.
Ability to function under pressure and during emergencies.
Desire and ability to cooperate with others.
Maintain high ethical standards.
Be very organized.
Possess good communication skills.
Possess good computer skills.

Responsibilities

Perform all duties and standards according to established policies, procedures and guidelines.
Schedule patient appointments according to established protocols.
Obtain the necessary information for new patients and established patients.
Correctly enter/update patient information, including demographics and insurance.
Assume telephone responsibilities; answer telephone promptly and professionally using a pleasant voice.
Record requests for appointments for new patients, follow-up patients, and cancellations.
Help notify patients of any time change due to cancellations or delay in schedule.
Relay information to appropriate staff members or physician promptly.
Keep staff informed of messages.
Work flexible hours.
Complete annual skills validation.
Maintain competencies and education per Department/Hospital policy.
Maintain a safe and neat work area.
Maintain current schedules.
Maintain patient’s rights and privacy.
Assist with patient activities as assigned.
Demonstrate responsibility and accountability for continuous improvement.
Practice quality service as evidenced through QI results and patient satisfaction.
Maintain supplies and report malfunctioning equipment.
Attend 75% of staff meetings to maintain awareness of updated activities of the department and unit.
Organize all schedules.
Work closely with physician office staff to eliminate schedule difficulties.
Maintain confidentiality.
Follow hospital dress code.
Adhere to safety policies.
Work with health team members.
Participate in in-service education.
Interact with patients, visitors, and/or co-workers with compassion, dignity, and respect.
Maintain positive behaviors, approaches, attitudes, and be committed to interpersonal service.
Abide by the Behavior Based Standards, proactively promote teamwork and engage in a collaborative culture.
Abide by and adhere to all HDH Corporate Compliance Program initiatives and standards.
Comply with HDH safety standards, policies, and procedures.