Receptionist

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Knoxville, TN

3d • Onsite

About The Position

The Clinic Receptionist serves as the first point of contact for clients, visitors and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently and ensuring calls, clients and personnel are directed appropriately. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

Requirements

• High school diploma or equivalent.
• Proven experience handling multi-line phone systems and receptionist duties.
• Professional communication skills.
• Basic knowledge of office equipment such as copy machines and fax machines.
• Ability to perform general administrative and office duties efficiently.

Nice To Haves

• Previous experience in a corporate or professional office environment.
• Familiarity with basic computer applications (e.g., Microsoft Office Suite).
• Customer service training or certification.
• Experience in a substance abuse recovery program.

Responsibilities

• Answer and manage multiple phone lines using a multi-phone system, ensuring calls are routed correctly and messages are accurately recorded.
• Greet clients, employees and visitors professionally, providing assistance and directing them to the appropriate personnel or departments.
• Perform general office duties including filing, copying and maintaining office supplies and equipment.
• Maintain a clean and organized reception area to create a professional and inviting atmosphere.
• Assist administrative staff as needed.

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees