Clinic Manager

Santa Rosa Community Health•Santa Rosa, CA

65d•$82,500 - $97,500

About The Position

Responsible for planning, coordinating, and overseeing their assigned health center/s operations and staff on a day-to-day basis to ensure delivery of efficient and high-quality patient care. The Clinic Manager works collaboratively with the health center/s Director of Operations and Medical Director to develop a high-functioning clinical team with clear standards and consistent performance. They ensure that SRCH policies and procedures are implemented, and standards of care are met.

Requirements

Post-secondary education is preferred.
Bilingual (speak, read, and write) in English and Spanish or a second language that is reflected by the SRCH patient population is preferred.
Minimum two years of experience in a clinic coordination or in a lead clinical role preferred.
At least two years of experience with employee supervision is preferred.
Demonstrated ability to identify opportunities to improve systems and workflow.
Demonstrated leadership skills: team building, strong communication skills, and ability to motivate staff.
Current CPR certification preferred, but not required at time of hire
Demonstrates knowledge of compliance issues within the community clinic environment
Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
Maintains confidentiality of patients at all times
Sensitivity to and willingness to interact with people of various social, cultural, economic and educational backgrounds.
Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Strong written and verbal communication skills.
Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.

Responsibilities

Directly and indirectly supervises support staff within their assigned health center/s, including but not limited to clinic supervisors, medical assistants, medical receptionists, clinical team assistants, CPSP Coordinators, etc.
Collaborates with nursing leadership to provide operational support to nursing staff.
Provides leadership for their assigned health center/s including direction, training, performance management and development of all assigned staff.
Prepares and oversees the development of training for each role at their assigned health center/s as directed by the Director of Operations and the organization.
Must be familiar with the Collective Bargaining Agreement in the supervision of any union-represented staff.
Responsible for timely, accurate submission of timekeeping processes to payroll.
Responsible for the day-to-day operations of their assigned health center/s including overseeing patient flow, overseeing provider and patient scheduling, managing workflows, staffing the clinic appropriately to maximize efficient and effective patient care.
Responsible for supporting their team to meet visit targets.
Ensures that patients have timely access to clinical services.
Responsible for managing clinical and operational issues as they arise.
Communicate with appropriate staff to maintain an appropriate daily support staff schedule for all teams.
Coordinates the implementation of new or upgraded systems, is responsible for disseminating and training staff on new and revised policies and procedures.
Collaborate with site and community partners
Oversees and implementation of grant requirements
Assists staff with basic EHR troubleshooting and escalation to EHR leadership for additional support.
Responsible for responding to, tracking, and overseeing patient grievances.
Key member of their assigned health center/s and the organization's Risk Management team. Responsible for completing necessary steps of each assigned variance, including but not limited to documentation of follow-up and communication to staff on follow up completed.
Leads team meetings in a manner that promotes engagement by all team members.
Shares clinical and operational practices with other Clinic Managers to support standardization.
Quality Improvement: conducts audits on clinical performance and operations on a regular basis, reports findings to Director of Operations and Medical Director and participates in development and implementation of corrective action plan.
Assists Director of Operations in preparing for and participating in site visits by auditors.
Participates in meetings, including but not limited to: site-based meetings, organizational Leadership Team meetings, and organizational committees. .
Communicates directly with the Director of Operations regarding staff performance, health center operations, and quality of care on a regular basis.
Participates in recruiting for all levels of roles for assigned campus and organization.
Oversees staff assignments to maintain, safe, clean, and organized work environment.
Participate in ongoing training.
Other duties as assigned.