Clinic Manager - Hyperbaric Center (Medical Background Required)

MD Hyperbaric•Manhasset, NY

About The Position

We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center. This is a player-coach role that combines leadership, operational oversight, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times — with clear communication, strong team alignment, and a consistently high standard of patient experience. The ideal candidate is someone who takes full ownership, communicates proactively, and is comfortable stepping into any part of the operation — including supporting HBOT sessions — to keep the center running efficiently.

Requirements

Clinical background as a MA, EMT, RN, or equivalent; active certification preferred
Experience in healthcare operations, clinic management, or a similar setting
Demonstrated ability to lead in a hands-on, fast-paced environment
Strong communication skills with the ability to provide clear direction and build team alignment
Highly organized with strong attention to detail and follow-through
Proven ability to take ownership, solve problems proactively, and drive results
Comfortable balancing leadership responsibilities with direct patient care
Willingness to undergo training for administering HBOT sessions

Responsibilities

Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment
Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process
Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience
Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed
Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety
Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support
Educate patients on HBOT procedures with clarity, professionalism, and empathy
Support patient assessments and onboarding in collaboration with the Medical Director
Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency
Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards
Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage
Address and resolve operational issues proactively; escalate only when necessary
Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services
Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance
Support business growth initiatives, including outreach to local providers and referral partners
Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times
Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support
Ensure every shift has a clearly defined point of contact — no ambiguity in leadership
Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations)
Develop staffing plans and schedules that support both patient demand and team stability
Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly
Foster a collaborative, accountable, and high-performing team environment
Ensure consistent, proactive communication so all staff operate with clarity and alignment
Communicate schedules in advance and provide timely updates as needed
Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours
Ensure no staff member begins a shift without clear direction, expectations, and leadership structure
Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards
Maintain a safe, compliant, and well-managed environment for both patients and staff