Clinic Manager - Center for Health Living Medical

Heritage Health - Idaho•Coeur d'Alene, ID

About The Position

About the role: The Clinic Manager provides frontline operational leadership for the daily functioning of the clinic. This role is responsible for ensuring smooth patient flow, effective staffing, high-quality service, and compliance with organizational and regulatory standards. The Clinic Manager serves as the on-the-floor leader, actively managing clinic operations in real time while collaborating closely with Medical Assistant leadership, Customer Service Representative leadership, providers, and centralized services to remove barriers to care and improve patient access. This position blends traditional clinic management responsibilities with Lean daily management, continuous improvement, and real-time flow oversight. The Clinic Manager reports to the Director of Clinic Operations and plays a key role in Heritage Health’s Patient-Centered Medical Home (PCMH) model of care.

Requirements

Bachelor’s degree in healthcare administration, business, or related field or equivalent experience
At least four (4) years of progressively responsible clinic or healthcare operations experience
Working knowledge of EHRs and practice management systems (NextGen preferred)
Knowledge of healthcare regulations, billing, and compliance requirements

Nice To Haves

FQHC / Community Health Center experience preferred

Responsibilities

Serve as the primary on-site operational leader for the clinic.
Actively monitor patient flow, wait times, room utilization, and provider throughput throughout the day.
Identify and remove real-time barriers affecting access, quality, or staff effectiveness.
Adjust staffing assignments and workflows in response to volume fluctuations, no-shows, or callouts.
Monitor daily clinic processes through observation, reporting, and patient feedback.
Partner closely with MA and CSR leadership to align workflows and reinforce standard work.
Support providers by ensuring rooms, staff, and supplies are ready for efficient care delivery.
Coordinate with centralized services (billing, scheduling, call center, referrals, care management) to reduce fragmentation and duplication of effort.
Act as the operational liaison between the clinic and administrative leadership.
Lead daily clinic huddles focused on safety, flow, access, quality, and staffing.
Maintain visual management boards tracking key operational metrics.
Use data to identify trends, bottlenecks, and improvement opportunities.
Participate in and lead PDSA cycles and root cause analysis on recurring issues.
Ensure improvements are translated into updated standard work.
In conjunction with designated supervisors, support recruitment, onboarding, training, and development of front-office and back-office staff.
Assist with performance management, discipline, and problem resolution.
Coordinate staffing coverage to ensure safe and effective clinic operations.
Foster a cooperative, respectful, and positive work environment.
Actively participate in clinic leadership meetings and staff communication.
Support clinic budget management and cost-effective use of resources.
Oversee purchasing, supplies, and equipment utilization.
Ensure proper and economical use of clinic facilities and equipment.
Oversee administrative processes including time sheets, time-off documentation, purchasing documents, and required reports.
Prepare scheduled and ad hoc operational reports as requested.
Ensure clinic compliance with all relevant federal, state, and organizational regulations and standards.
Participate in quality improvement activities and audits.
Support building, equipment safety, and maintenance in coordination with facilities leadership.
Reinforce Heritage Health’s safety culture and ensure staff completion of required training.
Promptly identify, report, and correct unsafe conditions.
Regular and predictable attendance is an essential function of this position.
Performs miscellaneous job-related duties as assigned.
Fosters a person-centered environment and culture to meet the organization’s mission, vision, and values.
Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration.
Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners.
Practices effective communication with active listening, adaptability, empathy, and transparency.
Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly.
Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction.
Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.