Clinic Manager

Lyon College•Little Rock, AR

About The Position

The Clinical Manager is responsible for the execution of duties associated with the day-to-day oversight of the clinical revenue cycle along with operation of the front desk area of the Lyon College School of Dental Medicine (LCSDM) Clinics. Administrative and financial procedures associated with patient encounters, overseeing the clinic administrative staff, working closely with all clinic staff and managing the Patient Representatives. The Business Manager ensures timely filing of insurance claims, posts payments to patient accounts, discusses finances with patients, schedules patient appointments, prepares and provides daily deposits to the treasurer’s office, verifies insurance and Medicaid eligibility and benefits. The ideal candidate will have strong computer literacy, a background in insurance determinations, skills in conflict resolution, the ability to communicate effectively with patients, and a desire to work in a fast-paced environment while maintaining an attitude of positive cooperation.

Requirements

Bachelor's degree in business, Healthcare or related field plus 3 years’ experience in patient registration, scheduling, or billing in a healthcare environment OR high school diploma/GED plus 7 years’ experience in administrative support services including 3 years’ experience in patient registration, scheduling, or billing in a dental environment.
Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Knowledge in basic dental terminology and registration experience required.
Proficiency with patient account management and scheduling software and Microsoft Office (Word, Excel, and Outlook).
Must be detail oriented, self -directed, motivated, team-oriented, have ability to multi-task, possess strong organizational skills, problem-solving skills, time management, excellent communication and interpersonal skills.
Support compliance with HIPAA, FERPA, and OSHA guidelines.

Nice To Haves

Patient scheduling experience in a dental clinic environment is preferred.
Proficiency with dental practice management software preferred.
Knowledge of Current Dental Terminology (CDT) preferred.

Responsibilities

Manages day-to-day clinic operation including overseeing the administrative staff and clinic staff, filing insurance claims, posting payments to patient accounts, discussing finances with patients, preparing daily deposits, and maintaining front office organization
Completes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staff
Ensures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software system
Completes insurance verification on all insured patients and completes precertification when required
Discusses financial options and obligations with patients based upon program eligibility and insurance coverage estimates
Posts insurance payments and makes account adjustments/write-offs as necessary; reviews patient explanation of benefits (EOBs) while reconciling with patient accounts, and follows up on insurance denials
Monitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables due
Ensures billing and clinic statement processes are completed and executed. Review fee schedules with administration, and update forms and processes as needed
Customer Contact & Scheduling
Clerical/Staff & Student Support