Clinic Manager: Pediatrics Davenport

Trinity Health

About The Position

The Clinic Manager is responsible for managing the daily administrative and technical support sections of a Medical Group clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. ESSENTIAL FUNCTIONS Lead day-to-day operations of assigned clinic location(s) to ensure proficient and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards. Effectively lead, train and develop a team of employees including hiring, training and development, etc. Promotes personal growth/development and understanding among colleagues. Presents problems in a professional manner and helps coordinate solutions inter-departmentally. Creatively seeks solutions to existing problems as well as potential problems. Creatively implements solutions to problems. Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered. Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. Assists with documentation audits. Partners with the Medical Director to ensure success within the clinic. Prepares, monitors, and adjusts budget. Develops, implements and monitors clinic objectives, processes, procedures, standards, and educational programs in conjunction with the mission and the philosophy of MercyOne Medical Group. Works collaboratively with Medical Group Administration and other leaders to develop, evaluate and monitor standard processes based on best practices. Develops and maintains quality assurance programs, i.e. nursing, accounting. Proactively analyzes clinic operations to identify barriers or new opportunities. Directs the maintenance of the physical environment and equipment. Serves as a liaison between physicians and Medical Group Administration, promoting understanding and agreement in regard to future goals. Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met. Ensures the impact of constant change is positive in nature to employees, patients, and physicians Directs clinic in complying with applicable laws and regulations relative to clinic operations (i.e. OSHA, CLIA, COLA, HIPAA, Stark, etc.). Ensures that patient concerns are addressed, and that appropriate and timely follow-up is performed.

Requirements

Bachelor's degree in business, nursing, health administration, or related field required; or enrolled in a Bachelor’s Degree program and actively pursuing. In limited circumstances, internal candidates’ MercyOne leadership experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.
Must demonstrate excellent communication skills in both verbal and written form.
Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).
Must be able to travel to the various MercyOne sites as needed.
Must be able to effectively analyze, communicate, and respond.
Must reside in one of the MercyOne regional service areas.
Position requires a high level of mental concentration to attain established deadlines.
The working environment includes frequent interruptions.
The position has potential for exposure to infectious diseases, hazardous waste, and chemicals.

Nice To Haves

Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.
Experience managing colleagues in a healthcare setting preferred
Experience working with physicians and advance practice providers preferred
Preferred experience working in an organization of comparable size and complexity, preferably in healthcare.

Responsibilities

Lead day-to-day operations of assigned clinic location(s) to ensure proficient and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
Effectively lead, train and develop a team of employees including hiring, training and development, etc.
Promotes personal growth/development and understanding among colleagues.
Presents problems in a professional manner and helps coordinate solutions inter-departmentally.
Creatively seeks solutions to existing problems as well as potential problems.
Creatively implements solutions to problems.
Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered.
Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.
Assists with documentation audits.
Partners with the Medical Director to ensure success within the clinic.
Prepares, monitors, and adjusts budget.
Develops, implements and monitors clinic objectives, processes, procedures, standards, and educational programs in conjunction with the mission and the philosophy of MercyOne Medical Group.
Works collaboratively with Medical Group Administration and other leaders to develop, evaluate and monitor standard processes based on best practices.
Develops and maintains quality assurance programs, i.e. nursing, accounting.
Proactively analyzes clinic operations to identify barriers or new opportunities.
Directs the maintenance of the physical environment and equipment.
Serves as a liaison between physicians and Medical Group Administration, promoting understanding and agreement in regard to future goals.
Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met.
Ensures the impact of constant change is positive in nature to employees, patients, and physicians
Directs clinic in complying with applicable laws and regulations relative to clinic operations (i.e. OSHA, CLIA, COLA, HIPAA, Stark, etc.).
Ensures that patient concerns are addressed, and that appropriate and timely follow-up is performed.