Clinic Lead

Xpress Wellness Urgent Care•Lawrence, KS

1h•Onsite

About The Position

The Clinic Lead Coordinator plays a vital role in supporting clinic operations and ensuring exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Territory Director. This position is responsible for building and managing clinical and clerical schedules, coordinating onboarding and training for new hires, and maintaining optimal clinic flow and staffing to meet patient volume expectations. This role is a working leadership position, meaning the Clinic Lead is expected to regularly support both clinical and front office operations as needed. This includes stepping in to assist with patient care, front desk responsibilities, and providing coverage for call-ins or staffing gaps to ensure smooth clinic operations. Flexibility is essential in this role, as scheduling may vary based on clinic needs, including extended shifts or rotating coverage.

Requirements

Gain competency with both Clinical & PSS role

Responsibilities

Supporting clinic operations and ensuring exceptional patient care.
Overseeing day-to-day functions under the guidance of the Territory Manager and Territory Director.
Building and managing clinical and clerical schedules.
Coordinating onboarding and training for new hires.
Maintaining optimal clinic flow and staffing to meet patient volume expectations.
Assists the Area Manager in marketing initiatives.
Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations.
Gain competency with both Clinical & PSS role to help with providing coverage, providing guidance, and helping to improve the patient input & patient care process.
Coordinates with territory manager and onboarding to ensure new hires are onboarded accordingly.
Ensures new hire training schedule is explained, initiated, and completed within the required timeframe.
Oversees the clinical flow and directs clinic assignments and duties with staff members to ensure patient flow is optimized.
Completes quarterly & weekly inventories.
Ensures that deposits are taken to the bank in compliance with company policy and procedure.
Professionally handles patient complaints as they occur and aids in reporting to territory manager.
Conducts ordering with a focus on maintaining established budgets and ensuring financial goals are being met.
Oversees the completion of all laboratory logs and ensures the team is accurately filling out the requested data.
Assists with lab corrective action and training as opportunities arise.
Participates in coaching & corrective action plans including disciplinary with the territory manager and director.
Coordinates strategic initiatives with the guidance of the territory manager & territory director.
Routinely participates in discussions with leadership on clinic initiatives.
Ensures clinic staffing is adequate for operations.
Managing staff call ins and facilitating coverage if needed.
Regularly support both clinical and front office operations as needed.
Stepping in to assist with patient care, front desk responsibilities, and providing coverage for call-ins or staffing gaps to ensure smooth clinic operations.