Clinic Coordinator (Medical Assistant)

10X Health System•Aventura, FL

3d•Onsite

About The Position

The Clinic Coordinator at 10X Health plays a key role in ensuring smooth clinic operations while delivering an exceptional patient experience at every touchpoint. This role balances administrative responsibilities with direct patient support, including managing schedules, coordinating resources, and assisting with clinical procedures. The ideal candidate is organized, proactive, and calm under pressure, with a customer service mindset and a commitment to excellence that reflects the standards and values of 10X Health.

Requirements

Demonstrated proficiency in phlebotomy and confidence in a clinical setting
Strong customer service orientation with a commitment to creating a best-in-class patient experience
Excellent communication and interpersonal skills to support patients with professionalism and empathy
Ability to remain calm, composed, and solution focused in a fast-paced, high-volume environment
Attention to detail in managing accurate and complete patient documentation
Highly organized, with the ability to manage supplies, inventory, and administrative workflows
Proficient at managing a high volume of phone calls
Skilled in calendar management, database management, scheduling, and record keeping
Able to effectively communicate the value proposition of 10X Health to assist with sales follow-up
Minimum of 2 years of experience in a clinical, medical office, or customer service environment, with direct patient interaction
Successful completion of an accredited Medical Assistant training program required
Familiarity with EMR/EHR systems required
Proficiency with Microsoft Suite
Ability to lift up to 35 pounds

Nice To Haves

Salesforce or other CRM experience a plus

Responsibilities

Greet patients and ensure a welcoming, professional experience that reflects the 10X Health brand
Maintain smooth patient flow throughout the day and coordinate with clinical staff to minimize wait times
Assist with patient intake, documentation, and preparation for procedures
Answer incoming calls and direct inquiries to the appropriate team member
Perform blood draws and collect genetic test specimens in accordance with safety and quality standards
Prepare exam rooms, sterilize instruments, and set up equipment as needed
Support nurses and providers with routine procedures and patient care tasks
Accurately document patient history, vital signs, and visit details within the EMR system (DrChrono)
Manage schedules for on-site nurses and providers, ensuring effective use of time and resources
Track daily scheduling statistics and inventory status
Oversee incoming shipments, verify accuracy against orders, and confirm item quality
Maintain accurate inventories of office, IT, and medical supplies
Coordinate with Building Security & Engineering teams to resolve facility issues (HVAC, water filtration, cleanliness, pest control, etc.)
Serve as a clinic keyholder and point of contact for facility-related needs
Ensure all recurring administrative tasks are completed with accuracy, efficiency, and attention to deadlines