Client Trainer (Implementation)
About The Position
As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve: Project management of clinical or financial software implementation to ensure effective LIVE Leading the training and installation of our EHR Acting as the primary contact for clients throughout the implementation process Multi-tasking and communicating with staff members across multiple MEDITECH applications Providing customer service and troubleshooting application software issues Working on a team with programmer analysts to resolve any technical issues Working on group projects, interacting with development staff, and mentoring co-workers Processing requests for system enhancements or modifications to our evolving software Designing and maintaining application documentation Updating and maintaining an online project tracking system Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training
Requirements
- Bachelor's or associate degree preferred and/or applicable work or military experience
- No specific experience is necessary, we will train you!
- Strong interpersonal and presentation skills
- Exceptional written and verbal communication skills
- Project management skills
- You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.
Nice To Haves
- Preferred experience in any of the following areas will be given high consideration: Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
- Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
Responsibilities
- Project management of clinical or financial software implementation to ensure effective LIVE
- Leading the training and installation of our EHR
- Acting as the primary contact for clients throughout the implementation process
- Multi-tasking and communicating with staff members across multiple MEDITECH applications
- Providing customer service and troubleshooting application software issues
- Working on a team with programmer analysts to resolve any technical issues
- Working on group projects, interacting with development staff, and mentoring co-workers
- Processing requests for system enhancements or modifications to our evolving software
- Designing and maintaining application documentation
- Updating and maintaining an online project tracking system
- Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training
Benefits
- MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Publishing Industries
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
