Customer Implementation Trainer

MealSuite • Dallas, TX

8d • $70,000 - $74,000 • Hybrid

About The Position

MealSuite, an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service. A day in the life as a Customer Implementation Trainer: Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed. Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete. Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships. Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices. Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process. If the below describe your knowledge, experience and character, this role could be for you: I have in-depth knowledge of MealSuite products I have experience delivering training, ideally with a highly complex product or subject matter I gained my knowledge through 1+ years of hands-on experience in customer implementations and training within a SaaS environment I’m exceptional at building and maintaining professional relationships through active and empathetic listening and engaging written and verbal communication. I get most excited about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

Requirements

• I have in-depth knowledge of MealSuite products
• I have experience delivering training, ideally with a highly complex product or subject matter
• I gained my knowledge through 1+ years of hands-on experience in customer implementations and training within a SaaS environment
• I’m exceptional at building and maintaining professional relationships through active and empathetic listening and engaging written and verbal communication.
• I get most excited about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Responsibilities

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

Benefits

• Unlimited paid time off
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility
• Work-life balance
• An inclusive workplace
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees