IT Insights: Client Technology Support I

Bene-Care • Rochester, NY

16h • $40,000 - $52,000 • Hybrid

About The Position

The Client Technology Support provides technical assistance and support to clients regarding software and hardware issues. They are responsible for troubleshooting problems, diagnosing, and resolving technical issues, and escalating complex problems as needed. This role involves configuring software and hardware, maintaining accurate records of support requests and resolutions, and ensuring client satisfaction through effective communication and timely resolution of issues.

Requirements

• Experience in a similar technical support role
• Proficiency in troubleshooting and resolving issues related to Windows operating systems
• Familiarity with basic networking concepts and cloud platforms (Azure, Google Cloud)
• Familiarity with virtualization technologies such as VMware, Hyper-V, or KVM.
• Experience with on-premise infrastructure including active directory, DNS, file sharing roles, printer sharing roles
• Effective communication skills and professional demeanor in client-facing roles
• Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

• Certifications such as CompTIA Network+, Microsoft Certified; Azure Administrator Associate, or equivalent are advantageous

Responsibilities

• Provide timely, professional technical support to clients
• Troubleshoot basic software, hardware, and network connectivity issues
• Resolve routine inquiries and escalate complex issues to Level 2 support as needed
• Follow established procedures to diagnose and resolve technical issues
• Accurately document tickets, solutions, and configurations in the ticketing system and knowledge base
• Collaborate with Level 2 technicians and internal teams to ensure efficient resolution
• Participate in training and continuous learning to stay current with technology and best practices
• Assist with project deployments and other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed