IT Helpdesk | Client Support

MMC Group • Fife, WA

1d • $25 - $29 • Onsite

About The Position

A large enterprise environment is seeking a reliable and customer-focused IT Support Technician to provide frontline technical support for internal users and external clients. This role is ideal for early-career IT professionals who enjoy hands-on troubleshooting, working in a team-based environment, and building technical depth across desktop, software, and peripheral support.

Requirements

• 1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
• 1-3 years of customer service experience in a professional or technical setting
• Strong verbal and written communication skills
• Ability to work collaboratively in a team environment
• Flexibility to support staggered shifts within standard business hours

Nice To Haves

• Prior experience troubleshooting desktops, laptops, and printers
• Strong working knowledge of Microsoft Office applications
• Exposure to enterprise IT environments or service desk operations

Responsibilities

• Identify, manage, escalate, and resolve technical issues in a timely and professional manner
• Provide Tier 1 and basic Tier 2 technical support for end users
• Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
• Install, configure, and support software, print drives, utilities, and related workstation tools
• Diagnose and resolve hardware, printer, and peripheral issues
• Monitor installed systems, proactively identify problems, and implement corrective actions
• Document issues, resolutions, and escalation steps in accordance with support procedures
• Deliver a high level of customer service while supporting users in a fast-paced environment

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed